Aftersales Manager North America

About the role

As an After Sales Manager at Ponsse, you will lead and grow our aftersales business within the country organization. You'll be responsible for ensuring our customers receive high-quality service and spare parts support-delivered with reliability, accountability, and a strong sense of ownership. At Ponsse, we believe in long-term partnerships. In this role, you'll play a key part in building lasting customer relationships by ensuring consistent service performance and a dependable support network. Your work will directly contribute to customer satisfaction, loyalty, and the overall success of the business. As a member of the country management team, you'll help drive both business performance and customer experience. You'll bring global After Sales strategy to life locally while also shaping a strategy that fits the needs of your market. You'll work closely with your team and partners to build and strengthen the local service network, including service dealers, ensuring we deliver on our promise to customers every day-wherever they are. Leadership at Ponsse is grounded in trust, respect, and teamwork. In this role, you'll lead your team with a hands-on, supportive approach-developing people, promoting safety and environmental responsibility, and driving quality (ESW) and productivity through continuous improvement. From overseeing workshop operations to managing warranty processes, you'll ensure that everything runs safely, efficiently, and with the customer in focus . What You Bring: A Bachelor's or Master's degree in Forestry, Engineering, Business Administration-or equivalent hands-on experience 10+ years of experience in aftersales, service, spare parts, or operations leadership Proven experience leading teams and managing service-based business operations Strong commercial mindset and understanding of what drives service business success Experience in forestry, heavy equipment, industrial machinery, automotive, or similar industries is a plus A strong people leader who builds trust, supports development, and fosters team success A customer-first mindset, with a focus on long-term value and partnerships Confidence and sound judgment when managing complex customer situations Solid understanding of service operations, tools, and processes A continuous improvement mindset and a collaborative, team-oriented approach Other duties included in the role: Lead and manage After Sales operations at the country level Execute the Company After Sales strategy within local operations and build a localized, market-aligned strategy Drive service and parts business, including service agreement sales and parts sales to customers and the service network Oversee workshop and field service operations, both internal and through service dealers Develop and maintain the local service network, including full-line and service dealers Support and collaborate closely with global technical support to ensure high-quality customer service Build strong relationships with key customers in partnership with Sales Lead stakeholder collaboration, including communication, support, and alignment across functions Represent country operations in regional and factory-level After Sales forums Lead After Sales marketing initiatives locally to support growth and customer engagement Oversee warranty handling and remanufacturing operations (Rhinelander) Ensure quality and safety standards are met across all After Sales operations Drive implementation and development of ESW, including acting as the primary contact with the factory Lead training and competence development for the local After Sales team Provide strong people leadership, including team development, performance management, and engagement Travel domestically and internationally as required (approximately 50%) Decision Rights & Scope of Authority: The After Sales Manager holds full operational leadership for After Sales within the country organization, with decision-making authority aligned to established Ponsse approval guidelines, global frameworks, and local processes. Key areas of accountability include: Defining and executing team-level decisions within approved global and local operating models Establishing and managing the size and structure of the local After Sales organization Determining the scale and operational scope of local After Sales activities Designing the operating model for After Sales, including the balance between internal operations and external partners/service dealers Owning the After Sales operating budget and ensuring financial performance aligns with business targets Leading the

Additional Information

Ponsse is one of the world's largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

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