Programme Ambassador (City Hall)

Requirements

• Interest in Arts Management, Communications, Public Policy, or a related field.
• Experience in project management, administrative support, or programme coordination is preferred.
• Strong organisational skills with meticulousattention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.
• Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.
• Proficiency in Microsoft Office Suite and experience with digital communication platforms.
• Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Stakeholder engagement and relationship-building skills
• Duration: 3 Months
• Location: City Hall
• Salary: Monthly Rated ($2580 - $3910)
• Working Hours:
• Mon- Thu: 8.30am to 6.00pm
• Fri:8.30am to 5.30pm
• EA License No.: 96C4864
• Reg. No.: R22110485 (Shanice Lim Xin Ni)

Additional Information

Job Scope: 1. Engagement & Outreach -Drive awareness and participation in Culture Pass among cultural partners and the public - Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups - Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences - Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks - Coordinate with internal departments and external partners forseamless service delivery 2. Partnership & Event Management -Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach -Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities - Manage event logistics and optimise experiences to maximise sign-up rates - Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors 3. Operations & Customer Service - Support call centre and help desk operations ensuring prompt response and escalation - Develop help desk protocols, scripts, and quality assurance measures - Maintain high customer service standards across all touchpoints - Draft responses to citizen enquiries and implement feedback mechanisms - Monitor KPIs and implement continuousimprovements 4 . Risk Management & Administration - Identify operational risks and develop mitigation strategies - Support with the development of SOPs and maintain proper documentation for audits - Provide secretariat support including meeting coordination and record-keeping - Perform administrative tasks when assigned

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