Customer Service Officer, Coutts 24

Responsibilities

• Day-to-day, you'll be:
• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained
• The skills you'll need
• You'll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you'll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
• You'll also need:
• Good numerical and problem-solving skills and attention to detail
• An awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel
• You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we'll help take your career to the next level.
• How we'll reward you
• Salary: £33,390 per year (pro rata for part time hours worked)
• You'll join on a competitive salary of £33,390 and in addition you'll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
• Hours
• 35
• Job Posting Closing Date:
• Job Posting Closing Date is not yet published.
• Ways of Working:Hybrid

Benefits

Additional Information

Join us as a Customer Service Officer in Coutts 24 If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role You'll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience In return, you'll be working in a supportive environment with opportunities to advance your personal and career development We're always here for our customers so you'll need to be flexible in working a rotating shift pattern This is a hybrid role so after successful training, you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team This job does not meet Skilled Worker visa sponsorship requirements

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