Consumer Digital Solutions Manager

About the role

In this role, you will play a pivotal part in delivering a re-imagined consumer digital solutions portfolio that enhances business performance and end user experiences. You will collaborate with cross-functional teams, leverage insights and consumer centric design, to oversee the implementation of digital strategies to meet organizational goals. If you are passionate about healthcare, problem-solving, and creating impactful digital experiences, this is an exciting opportunity to grow and make a difference in a forward-thinking environment. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for new product development and life-cycle management from ideation to launch, including end-of-life planning to deliver a market leading consumer digital asset portfolio Responsible for rapid prototyping and piloting emerging technologies to test viability before full-scale implementation Stay current with Pharmacy Benefit Management, healthcare industry, digital health trends to incorporate learnings into product design and planning Act as a Voice of Customer to inform personas, roadmaps, backlog prioritization of web, mobile and connected devices assets Design user journeys that address user pain points, unmet needs and optimize touch points to balance clinical value, technology feasibility and business impact Lead cross-functional teams to drive alignment and continuous improvement for on-time delivery of high-quality products and user experience Expand omni-channel communication tools and campaigns to strengthen our mobile first strategy Responsible for implementing analytics and measurement capabilities to build reporting dashboards Acts as an SME while supporting internal training and external client demo's highlighting product features, benefits and effectively resolving consumer, client challenges Contribute to the go-to-market strategies, positioning and launch plans, in coordination with marketing communication, sales, operations and external agency teams Model and cultivate behaviors that achieve business success, including collaboration, accountability, and ownership Supervisory Responsibilities No supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Requirements

• Education and/or Experience
• BS/BA and 5+ years' experience or equivalent combination of education and experience, and 2 years' of SME in respective areas
• Computer Skills
• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data. Working knowledge of key business applications such as Figma, Google Analytics, Salesforce, and Jira, Confluence.
• Certificates, Licenses, Registrations
• None required
• Other Skills and Abilities
• Ability to effectively recognize complex problems and apply analytic and critical thinki

Benefits

Additional Information

Exemption Status: United States of America (Exempt) $71,614 - $95,784 - $119,953 "Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate." This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description

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