PSEP Process Owner - Gestionnaire de processus. Opérations

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Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l'entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Motorola Solutions connecte les personnes par la technologie. Les organismes de sécurité publique et les entreprises commerciales du monde entier ont recours aux innovations de Motorola Solutions lorsqu'ils souhaitent mettre en place des équipes hautement connectées qui ont accès aux informations dont ils ont besoin au quotidien et lors des moments cruciaux. Nos clients peuvent se fier à notre expertise, à nos services et à nos solutions, qui sont le fruit de nos années d'expérience, d'invention et d'innovation. En collaborant avec nos clients, et en observant la manière dont nos produits peuvent les aider dans leurs activités spécifiques, nous sommes capables d'améliorer leur expérience au quotidien. Job Description Part of a service organization, reporting to the Operations Manager, the main responsibilities of this position is to manage various day-to-day operations related to the integration and operation of Motorola's radio communication system. Following processes based on ITIL, the candidate will manage equipment, incidents and lead and assist in various meetings, take actions and follow-ups within the organisation, build dashboards and tracking tools for customer and management, follow-up with sub-contractor, third party suppliers and the customer. Some of the main skills required are: Maintain a high quality level of communication between the customer , process owner and the rest of the organization Evaluate situations and propose solutions. Be involved in process optimizations. Ensure the performance, accuracy, quality, integrity and security of our operations. Be able to work with all levels of customer's organization from the basic user to the division manager. Provide competent support and communicate efficiently with our customers, subcontractors and teammates. Capacity to quickly assess various situations and respond in a timely manner using expertise in logic and diagnosis on the various systems supported. Key Responsibilities/Behaviours of the candidate will include: Manage various aspects of daily operations: Request coordination, scheduling, follow-up, meetings, etc. Provide assistance to the call center and subcontractors. Work with a high level of autonomy and rely on their own judgment to achieve desired results while receiving little instruction on day-to-day work and general instructions on Experience in project coordination Minimum 2 years experience in the radiocommunication field and/or IT is mandatory. Bilingual in French and English is a must, both written and oral. Strong expertise in logic, diagnostic and communication with the ability to explain complex problems, situations and issues to a wide span of auditors. Familiar with the equipment used to support communication systems (radio systems). Experience with the usual office tools mainly MS Word & Excel as well as Google Productivity Suite (G Suite). Notre objectif : aider nos clients à donner le meilleur d'eux-mêmes aux moments clés. Faisant partie d'une organisation de services relevant responsable des opérations, les principales responsabilités de ce poste consistent à gérer diverses opérations quotidiennes liées aux incidents et à l'exploitation du système de comm

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