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Senior Solutions Engineer (x/f/m) - Milan

External
doctolib logoDoctolib · Milano, Italy
Full-timeOn-site1mo ago
AgileDocumentationFHIRHL7MariaDBMentoring
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Requirements

  • Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!
  • You could be our next teammate if you:
  • Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments
  • Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, traces, and metrics)
  • Can use agentic AI tools (e.g., Claude Code, MCP, and similar) as a daily tool to augment personal and team capabilities
  • Have a customer-centric approach and the ability to prioritize activities based on impact, communicating effectively with both technical and non-technical audiences
  • Be fluent in Italian (spoken and written), with good spoken and written English
  • Now it would be fantastic if you:
  • Have a Software Engineering background or STEM education
  • Have experience with .NET / C# stack and MariaDB / MySQL databases
  • Are familiar with healthcare interoperability topics (HL7, FHIR, clinical import formats)
  • Have mentored junior team members and/or coordinated cross-functional working groups
  • Are familiar with Agile methodologies and bug life-cycle in enterprise contexts
  • Have worked in regulated sectors (e.g., healthcare, fintech, public administration)

Benefits

Supplementary health insurance, with the option to include cohabiting family membersPublic transport reimbursementA flexible work policy: hybrid work setup (3 days in office, 2 remote days per week)Food offer: electronic meal vouchers (€8.00/working day), Foorban fridges, and breakfast in the officeFlexibility Days: 10 days per year to work remotely from abroadParticipation in our long-term incentive plan: DoctoGrowthWellbeing and sports: mental health services in partnership with moka.care; free access to the gym in our Milan office, equipped with facilities and showers, always accessible with 3 classes offered per week (yoga, pilates, functional training) and partnership with WellhubA parental support program that includes various initiatives, including 100% paid parental leaveFor those caring for dependent family members and for employees with disabilities, a package is provided that includes an adapted remote work policy, additional health-related leave days, and psychological supportPartnership with Ciao Elsa for access to pension fundsAnnual flu vaccination offered every winter and various prevention initiatives throughout the yearSupport for international mobility and access to our upskilling tools and programsMonthly flat-rate contribution for internet and electricityCorporate partnerships with various partners across Italy: Corporate Benefits, Ennevolte, dedicated discounts and promotionsThe hiring processInterview with the Talent Acquisition teamCase studyInterview with the hiring managerFinal interviewAt least one reference checkOffer!Job detailsPermanent contractFull-timeLocation: MilanStart date: As soon as possibleCompensation: fixed salary + performance-based bonusAt Doctolib, we're committed to improving access to healthcare for all people. This is reflected in our selection process. We evaluate profiles exclusively based on their qualifications and motivation, without any form of discrimination.The more diverse voices we listen to, the better our product will truly improve healthcare foHealth insuranceRemote work optionsFlexible schedulePerformance bonusParental leave

Additional Information

Your mission The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations) Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions Provide technical and methodological mentoring to junior team members, supporting their growth Experiment and introduce new troubleshooting approaches-particularly integrating agentic AI tools as multipliers of individual and team capabilities Oversee connector API launches and interoperability topics on the Doctolib side (including data imports) Transform field knowledge into documentation and process, making it a team asset Meet with product teams, transforming customer feedback into product improvements and new developments

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