Senior Logistics and Inventory Manager

Responsibilities

• Leadership & Operations
• Lead manage and develop the logistics and inventory team to ensure high performance, accuracy, accountability, and excellent service levels. Creating a culture of continuous improvement.
• Oversee day to day logistics operations for both domestic and international shipments through our warehouses and third party warehouses in the UK and abroad.
• Partner with wider operational teams to ensure smooth, compliant, and scalable logistics processes.
• Build
• Develop, maintain, and enforce standard operating processes for logistics, inventory, and export compliance.
• Reporting, build and produce regular reporting packs for logistics and inventory. Highlighting performance, volumes, and customer experience.
• Strengthen and expand the preferred courier network to improve service levels, reliability, and geographic coverage.
• Educate our sales teams on the logistics and inventory offerings that we can provide to maximise opportunities and enhance our customer's experience.
• Design and implement data integration layers between logistics and third part warehouses to help improve data accuracy, automation, and end to end visibility across the supply chain
• Logistics
• Ensure all domestic and export activity from quotation stage through to final delivery is managed.
• Ensure full compliance with UK & international trade regulations, including export controls, customs documentation, packaging, Incoterms, HMRC requirements, vendor, and destination specific rules
• Stay current with regulatory changes affecting IT hardware exports (e.g, dualuse goods, sanctions, embargoes).
• Oversee preparation and accuracy of shipping documentation, including commercial invoices, packing lists, licences, certificates, and customs paperwork.
• Coordinate international shipments across multiple modes of transport, ensuring on-time, compliant dispatch and customer success.
• Monitor carrier performance, transit times, costs to deliver service and cost optimisation.
• Evaluate current courier providers against cost, performance, and customer service metrics to ensure they continue to represent best value for money and experience
• Inventory & Warehouse Management
• Oversee warehouse operations and inventory accuracy across internal and third-party sites
• Implement controls and processes to maintain stock integrity, traceability, and audit readiness within our warehouses and third parties.
• Maintain accurate inventory records within the ERP (NetSuite) and any future WMS platforms, ensuring alignment with finance.
• Work closely with the warehouse and supply chain teams to optimise storage, picking, packing, dispatch, and stock movements in line with the SOPs.
• Manage inventory levels against customer requirements and aged stock.
• Lead stock clearance programmes to reduce aged or obsolete inventory.
• Business partnering
• Build and maintain strong working relationships with freight forwarders, customs brokers, carriers and 3PL providers.
• Help and support our sellers when it comes to specific customer requirements to ensure were demonstrating and proving the best possible service and expertise
• Negotiate service levels and support performance management of logistics partners.
• Collaborate cross functionally with operation, commercial, sales, finance, and customer teams to support demand, fulfilment, and service excellence
• Support with internal and external audits, ensuring compliance with financial and trade requirements

Requirements

• Proven experience in logistics and inventory management ideally within an IT reseller, technology distributor, or hardware focused environment.
• Experience managing inventory across multiple locations, including third-party and international warehouses.
• Demonstrated people management experience within lo

Benefits

Additional Information

For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. Job Title Senior Logistics & Inventory manager Location Hybrid / Hemel Hempstead or London Reporting to Commercial Operations Lead Security Level BPSS

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