Global Retention Senior Analyst ( WE countries location eligible)
External
Nielseniq · Lisbon, PortugalFull-timeOn-site3mo ago
ComplianceData AnalysisLeadership
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- You will :
- Key responsibility is to drive win-back initiatives, client satisfaction and build collaborative relationships with key stakeholders via analytical strategic projects. Specific responsibilities include:
- Lead the analytical pipeline of win‑back initiatives, ensuring a structured and trusted-advisor approach
- Define and execute the strategic win‑back analytical agenda, aligning outputs with client business priorities
- Translating complex data into actionable recommendations
- Provide leadership on strategic analyses to diagnose root causes of churn and identify recovery opportunities
- Re‑establish client value by articulating impact, ROI, and long‑term partnership opportunities
- Partner with internal teams to ensure consistent execution and accountability across regions
- Support the development of best practices, playbooks, and frameworks for sustainable win‑back success
- A little bit more about you
- You are a strategic thinker who uses data to inform clear points of view and influence outcomes. Confident in working with complex datasets, you translate analysis into focused recommendations and are comfortable challenging established thinking when evidence supports a better path.
Requirements
- 5+ years of experience in an FMCG analytics environment, carrying out data analytics
- Strong communications skills, with the ability to work, write and speak in fluent English
- Confident and engaging personality. You embrace diversity, and can make and build connections with people with a wide range of backgrounds, experiences and personalities and located across the globe
- Strong analytical mind and excellent numerical skills proven by relevant experience at Nielsen and/or other FMCG company
- Experience on data analysis and client management/servicing with commercial acumen to deal with key day-to-day stakeholders
- Strong strategic mindset, with the ability to identify root causes, assess risks, and define recovery or growth opportunities
- Proven consulting skills, including the ability to challenge thinking, influence decisions, and navigate complex or high‑pressure situation
Benefits
A dynamic work environment with opportunities to engage with local and global companies.Flexible working hours and hybrid work options.Comprehensive onboarding and internal training programs.Access to learning platforms.Staff and team events.#LI-hybrid-LNFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQFor moFlexible schedule
Additional Information
As a key member of the Global Customer Success team, the primary role of the Global Win‑Back Analyst is to deliver analytical and strategic value through win-back initiatives as part of the organization's client partnership strategy. This role partners closely with global and regional stakeholders and Consultant to define and deliver against the win‑back insight agenda. The Global Win‑Back Analyst is responsible for providing leadership in strategic analyses to ensure successful recovery and long-term client retention.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Nielseniq? Share your experience