Implementation Consultant, CCaaS

Responsibilities

• Lead end-to-end implementation of CCaaS solutions for enterprise clients
• Define implementation strategy and solution architecture aligned to client goals
• Own client engagements as the senior point of contact
• Drive platform adoption, customer satisfaction, and long-term value
• Identify risks, technical challenges, and optimisation opportunities early
• Run discovery workshops, requirement gathering, and roadmap planning
• Conduct platform health checks and recommend improvements
• Align stakeholders across product, engineering, and customer success
• Mentor junior consultants and uplift delivery standards
• Build trusted relationships with senior client stakeholders
• What Success Looks Like
• Acts as a strategic advisor to clients, not just delivery lead
• Drives measurable business outcomes and strong adoption
• Improves delivery standards and implementation quality
• Builds long-term enterprise relationships

Requirements

• 5+ years delivering contact centre or CCaaS implementations
• Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
• Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
• Experience in solution architecture, integrations, and API design
• Proven track record delivering complex enterprise projects
• Strong client-facing communication and stakeholder management skills
• Ability to manage multiple projects in a fast-paced environment
• Preferred
• Experience with CRM integrations (e.g. Salesforce)
• Scripting or development experience (e.g. JavaScript)
• Experience working across global or multi-region teams
• Location & Language
• Based in Tokyo, Japan
• Japanese language capability strongly preferred
• Business-level English required
• Why Join Us
• Work with leading enterprise clients in Japan
• Deliver large-scale transformation programmes
• Partner closely with global product and engineering teams
• Shape and build the CCaaS implementation practice in Japan
• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Benefits

Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description We are hiring a Implementation Consultant to lead enterprise implementations of Sprinklr's CCaaS solutions in Japan. This role combines deep technical expertise with strong consulting and client leadership. You will own complex delivery programmes, act as a trusted advisor, and drive successful platform adoption.

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