Provider Data Operations Senior Associate

About the role

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. In this position, you will play a key role in identifying and resolving product issues by leveraging data, secondary research, and cross-functional collaboration. You'll work closely with product, and operations teams to scale operational processes using AI driven methods and javascripts. This role requires strong analytical thinking, clear communication, and a proactive approach to problem-solving. If you enjoy using data to drive decisions, improve user experience, and have a knack for scaling operational processes, this role is for you. A Day in the Life of a Senior Provider Data Operations Associate: Utilize AI prompts to achieve overall workflow efficiency Develop and maintain Google Apps Script on spreadsheets, JavaScript on web based tools to automate routine tasks Troubleshoot and optimize existing Apps Script and JavaScript applications to ensure functionality, scalability, and improved performance Utilize SQL to extract, manipulate, audit, and analyze data Leverage data from various dashboards to generate actionable insights Support product decisions through unstructured research backed by data Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network provider

Requirements

• At least a bachelor's degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above).
• At least 3-4 years of work experience.
• Proven ability to use AI tools to automate tasks.
• Advanced skills in Microsoft Excel and Google Sheets including Google AppScripts.
• Working knowledge of JavaScript and comfort navigating web-based tools.
• Understanding of Python is a plus.
• Expertise in SQL is a plus.
• Effective communicator who can synthesize technical and non-technical information for diverse stakeholders.
• Demonstrated ability to digest problem statements and translate them into clear tasks or recommendations.
• Ability to manage and prioritize multiple tasks in a fast-paced environment and a high sense of accountability and urgency.
• A background in US healthcare or Healthcare Tech companies is a plus.

Benefits

Additional Information

Our Mission Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at zocdoc? Share your experience