Office Assistant II

Requirements

• Please submit a cover letter, or table rating your skills in each of the following as expert, skilled, or novice.
• TASK/SKILL:
• Outlook or comparable e-mail application
• Excel or comparable spreadsheet application
• MS Word or comparable work processing application
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)
• Thinking about applying?
• Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
• Agency information:
• The Office of Child & Family Services (OCFS), within DHHS, is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine . We have a vacancy in our Lewiston office.
• Application Information:
• For questions about this position, please contact Merlyn Haines, Office Associate Supervisor at 207-795-4542.
• To apply, please upload a current resume, and cover letter rating your skills in the Minimum Qualifications Section .
• Please submit all documents or files in PDF or Word format.
• To request a paper application, please contact Mandy.Hernandez@Maine.gov
• Benefits of working for the State of Maine:
• No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays,

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Opening Date: June 15, 2026 Closing Date: June 29, 2026 Job Class Code: 6538 Grade: 8 (Administrative Services) Salary: $16.07 - $22.25 per hour* *This is inclusive of a 4.00% recruitment and retention stipend Position Number: 02022-7538 Location: Lewiston Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well-spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to: Responsible for primary management of incoming calls to the Lewiston OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program; Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials; Redact adoption records for prospective adoptive parents; Burn CD's for Clifford Orders, Court, etc. Filing closed assessments and permanency records; Supporting other administrative processes for OCFS programs as needed.

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