Customer Service Officer

Responsibilities

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned
• Required competencies and certifications
• Proficient in both written and spoken English and Mandarin to communicate clearly with customers
• Proficient in Microsoft Office to manage documentation and communication
• Preferred competencies and qualifications
• Prior experience in customer service to handle customer interactions effectively

Additional Information

Job Summary You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.

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Company Intel

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