Payroll Workday Systems Lead

About the role

Reporting Line : Business Integration Manager Location : Melbourne (hybrid working arrangements supported) Working rights : AU Citizenship is required. Role type : Initial 6-month contract with potential to extend. Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence and social infrastructure industries. We keep communities connected. Benefits of working with us include Flexible working - genuine hybrid working options available Growth - career development opportunities within a national, growing organisation Discounts - access to retail partners such as Woolworths, Airbnb, JB Hi‑Fi and Bupa Paid leave - parental, cultural, community service, study, volunteering and purchased leave Culture - a supportive, inclusive workplace that values diversity and celebrates excellence How to apply Please submit your application via the Apply button, where you'll be directed to create a profile in our system. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans, and individuals from all diverse backgrounds. Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact talent.corporate@servicestream.com.au . Department Finance How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Responsibilities

• System Support & Leadership
• Provide expert support, training, and guidance on people systems (Workday, Rewards Gateway, etc.)
• Manage Workday master data in line with governance frameworks
• Oversee ticket management, ensuring timely resolution within SLAs
• Troubleshoot system issues, perform root cause analysis, and implement solutions
• Collaborate with internal teams (P&E, Payroll, IT) and external vendors
• Develop system documentation, process flows, and user guides
• Lead and support team performance, identifying development opportunities
• System Maintenance & Enhancements
• Maintain system configurations, data structures, and processes
• Identify and prioritise system improvements and enhancements
• Translate business requirements into solutions through analysis and recommendations
• Support system design, configuration, testing, and implementation
• Stay up to date with HR technology trends and best practices
• Data, Reporting & Analytics
• Develop and deliver reports and dashboards (both cyclical and ad hoc)
• Analyse data across integrated systems and identify impacts
• Support data governance and audits to ensure integrity and compliance
• Contribute to policy reviews to align with system capabilities

Requirements

• Must be an Australian Citizen
• Proven experience in HRIS/HCM system administration
• Strong Workday experience (Core HCM, Recruitment, Absence, Compensation, Talent highly desirable)
• Experience with ticketing/service management systems
• Previous leadership or team management experience desirable
• Strong understanding of HR systems and processes
• Advanced Excel and reporting capabilities
• Excellent analytical and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Strong stakeholder engagement and communication skills
• High attention to detail and data accuracy
• Knowledge of HR metrics and employment legislation (desirable)

Benefits

Additional Information

Primary Location VIC - Melbourne - 655 Collins St Job Description Summary At ServiceStream, we're transforming how our people experience technology - and this role is at the heart of that journey. As our Payroll Workday System Lead, you won't just manage systems - you'll shape how our organisation connects, operates and grows through innovative HR technology. This is a high-impact, national role where you'll take ownership of our Workday environment, champion data-driven decision-making, and drive continuous improvement across our people systems. You'll partner with stakeholders across the business, lead system enhancements, and empower our People & Experience team to unlock the full potential of our platforms. If you thrive on solving complex problems, leading from the front, and making a tangible difference to employee experience at scale, this is your opportunity to step into a role where your expertise truly matters. Reporting Line: Business Integration Manager Location: Melbourne (hybrid working arrangements supported) Working rights: AU Citizenship is required. Role type: Initial 6-month contract with potential to extend.

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