Onboarding Admin Executive

About the role

Job Description Driver Onboarding & Acquisition Manage and process new driver onboarding cases from registration until activation Review, verify and maintain onboarding documentation and records Coordinate with Operations teams to ensure smooth onboarding processes Follow up on pending applications and unresolved onboarding cases Monitor onboarding pipeline, conversion rates and activation performance Support recruitment campaigns, roadshows and driver acquisition initiatives Identify onboarding bottlenecks and recommend process improvements Prepare onboarding and acquisition performance reports for management Driver Communications & Engagement Manage communications across official driver channels and platforms Prepare and distribute operational announcements, reminders and campaign updates Coordinate driver engagement, retention and awareness campaigns Respond to driver enquiries and escalate operational issues when required Support the planning and execution of townhalls, roadshows, trainings and driver events Track communication effectiveness and engagement performance Prepare presentations, communication materials and management updates EVP Registration & Management Own and manage the end-to-end EVP process from registration until approval Review, verify and submit EVP applications and supporting documents Track EVP application status and follow up with relevant stakeholders Coordinate with internal departments regarding EVP matters Monitor EVP approvals, renewals and expiry timelines Maintain accurate EVP databases, trackers and documentation records Handle driver enquiries related to EVP registration, renewal and compliance requirements Resolve EVP processing issues and minimise activation delays Prepare EVP status reports and provide regular updates to management Recommend improvements to EVP processes and turnaround time

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Company Intel

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