Senior Lead Implementation Specialist, TIC Industry SME

About the role

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. About Datacor Lab Solutions Group: Datacor's Lab Solutions Group delivers mission-critical LIMS and QC software to leading testing organizations, oil refineries, and chemical manufacturers globally. Our Bliss platform supports product quality, EPA adherence, and operational efficiency across complex multi-site lab environments. We are expanding our enterprise capability and growing our global client base. We're looking for someone who has worked inside TIC operations and can translate that experience into sales support and implementation success. Role Summary: You will serve as a leading TIC industry SME on strategic enterprise engagements leading discovery, aligning platform capability to real-world TIC workflows, and building client-side ownership. When TIC project demand allows, you will operate as a full-cycle Implementation Specialist across our broader client portfolio. This role blends deep TIC industry credibility, LIMS implementation expertise, workflow analysis, and customer-facing leadership. Your value is your depth of real-world TIC knowledge and your ability to translate that into implementations that optimize the ROI for our clients.

Responsibilities

• TIC Industry SME:
• Serve as a primary TIC domain expert on enterprise client engagements the person in the room who makes lab leadership feel understood
• Lead structured discovery sessions with lab and quality managers, lab analysts and other stakeholders to document current-state workflows, pain points, and system requirements
• Validate test method mappings, instrument configurations, and calculation logic against real lab outputs
• Develop client super users and a client center of excellence
• Build and maintain the global lab rollout playbook each implementation should be faster and cleaner than the last
• Feed real-world TIC insights directly into product roadmap prioritization
• Implementation Leadership & Customer Partnership:
• Lead full-cycle LIMS/QC as primary client-facing project resource
• Partner with lab, operations, IT, and compliance stakeholders to gather requirements and configure workflows
• Guide project planning and execution to ensure on-time delivery, adoption, and long-term success
• Serve as the primary implementation lead and refinery lab SME during customer deployments
• LIMS Configuration & Workflow Design:
• Configure LIMS workflows to support sample tracking, QC testing and results validation, instrument data capture product release and compliance requirements
• Support instrument integration across GC/LC, titrators, AA/ICP, distillation, and other common analyzers
• Align configurations with ASTM-based testing and refinery quality operations
• Identify opportunities to replace or upgrade existing workflows and disparate systems as part of long-term platform strategy
• Training, Change Management & Adoption:
• Deliver structured training across lab teams at varying technical skill levels chemists, technicians, supervisors, managers
• Coach labs through rollout readiness, process changes, and system adoption
• Develop super users and internal champions who own the platform after go-live
• Produce documentation, SOPs, job aids, and knowledge transfer materials
• Continuous Improvement & Internal Contribution:
• Troubleshoot technical and process issues during implementation and go-live support
• Identify opportunities to improve lab workflows, data quality, efficiency, and reporting through system optimization
• Provide structured feedback to internal product and development teams based on real-world client needs
• Support team standardization through reusable templates, configuration patterns, and best practices
• Mentor junior implementation specialists as needed

Requirements

• 5+ years inside TIC, contract laboratory operations a wide range of hands-on experiences required
• Familiarity with TIC ERP/LIMS platforms
• ISO 17025, ISO 9001, ASTM D6299, and EPA Part 1090 familiarity
• Demonstrated knowledge of ASTM-aligned lab testing, instrument maintenance and calibration, and quality and compliance systems
• Hands-on experience with LIMS, ERP, or lab automation systems as power user, administrator, or implementation lead
• Broad exposure across multiple lab discipli

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