Service Sales specialist

Responsibilities

• Customer service
• Respond to customer requests for quotes regarding service activities (spare parts, framework agreements and amendments, assembly, upgrade, digital monitoring, repair services, etc.)
• Propose innovative solutions to the client for the operation of their positions.
• Prospect through assessments, performance reviews, and client meetings at their sites and headquarters
• Increase/develop the services business through a business plan.
• Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.)
• Ensure milestone reviews of major accounts with the client (technical & commercial)
• Share and conduct lessons learned on challenges
• Internal monitoring
• Manage the tenders of major accounts as a Bid Manager
• Ensure the recording of opportunities in the commercial tool (Salesforce) and the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service
• Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis
• Monitor the budget and update the forecast on a weekly basis in the CRM (SalesForce)
• Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.)
• Development Program:
• Share the future needs of clients with the Product Management team as well as Establish a simplified technical specification with the client's elements
• Cross-functional role
• Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland)
• Partner with the Digital team (GA) & quarterly sharing of opportunities
• Implement quarterly internal reviews on lessons learned and the forecasted workload

Requirements

• Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field, or an equivalent background
• Strong knowledge of the energy sector is mandatory (Generation, TSO, DSO)
• Experience in sales, quotation management, or project management within a comparable business is required
• Solid knowledge of high-voltage products (20 kV - 400 kV) is mandatory, including GIS, AIS, and transformers
• Knowledge of the service market within energy generation and transmission is an advantage
• Knowledge of digital products is an advantage (e.g. DGA, various monitoring solutions)
• Proactive and self-driven working style
• Ability to work independently and autonomously
• Excellent written and verbal communication skills
• Proficiency in Hebrew and English both written and spoken, additional languages are an advantage (German, Italian, or French)
• Additional Information
• The job is open to men and women equally
• Relocation Assistance Provided: No

Additional Information

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