Senior Field Service Representative - Montana ANGS - Great Falls, Montana

Responsibilities

• Here you'll have the opportunity to work on the following:
• Provide assistance on technical issues to include written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regards to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
• Travelling on short notice domestically or internationally (up to 75%), in support of campaigns, AOG situations and/or Customer requests.
• Who we're looking for:
• At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
• Basic Requirements:
• An Associate's degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Bachelor's degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.
• Preferred:
• Prior military experience
• FAA Airframe & Powerplant License
• C-130J and/or V-22 aircraft experience
• AE series engine maintenance

Benefits

Additional Information

Job Description Job Title: Senior Field Service Representative Working Pattern: Onsite Working location: Montana ANGS - Great Falls, Montana As an AE2100 D3 Field Service Representative for Rolls-Royce, you will play a key role supporting the United States Air Force C-130J propulsion system. This is an exciting opportunity as you'll liaise with the customer, being a subject matter expert on technical issues which also includes supporting site visits, engine operation, maintenance, safety briefs field training, accident investigations and in-flight test evaluations. You will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer's organization, Rolls-Royce Customer Support, Engineering and Program Management. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive. Be part of a team that sets the industry standard and drives groundbreaking solutions. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

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