Field Operations Program Administrator (Hybrid)

About the role

Horace Mann is seeking a highly organized and collaborative Field Operations Program Administrator to support field-facing programs and initiatives that drive sales effectiveness and operational support across the organization.This role partners closely with Field Leadership, Marketing, Sales Development, Communications, and Operations teams to help ensure programs are implemented smoothly, communicated effectively, and executed consistently.

Responsibilities

• Coordinate and support field operations programs, initiatives, and campaigns
• Assist with implementation planning, timelines, communications, and program tracking
• Maintain program documentation, FAQs, and operational resources
• Monitor program processes and support compliance with established guidelines
• Track program metrics, reporting, and expenses
• Support vendor coordination and issue resolution as needed
• Identify process improvement opportunities and help streamline workflows
• Prepare reports, summaries, and updates for leadership and stakeholders

Requirements

• Required
• 3-5+ years of experience in field operations, program coordination, sales operations, or related support roles
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong Microsoft Office skills, including Excel and PowerPoint
• Experience working across cross-functional teams
• Strong written and verbal communication skills
• Preferred
• Insurance or financial services experience
• Experience supporting field or sales organizations
• Familiarity with survey tools, reporting platforms, or Learning Management Systems (LMS)
• Exposure to AI tools or emerging technologies
• What Will Help You Succeed
• Strong attention to detail and follow-through
• Process-oriented mindset
• Ability to collaborate and influence across teams
• Analytical and problem-solving skills
• Adaptability and strong customer service mindset
• Additional Information
• Hybrid role with a minimum of 3 days per week in office
• Additional in-office days may be required based on business needs
• Periodic travel required
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• EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
• For applicants that are California residents, please review our California Consumer Privacy Notice
• All applicants should review our Horace Mann Privacy Policy

Benefits

Additional Information

Field Operations Program Administrator Location: Springfield, IL (Hybrid) Salary Range: Salary Range: $66,500 - $92,000 annually, depending on experience and qualifications, with an anticipated starting salary of $68,000.

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