Senior Technical Customer Integration Specialist

About the role

We're looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role, you'll combine technical integration expertise with project leadership to ensure our customers unlock the full value of Auror from day one. You'll lead technical onboarding and integrations, connecting systems through SSO, mobile app deployment, APIs, and third-party solutions. As a technical expert, you'll work closely with customers, partners, and internal teams to deliver smooth, timely implementations, troubleshoot and resolve issues, and make complex technology simple and impactful. We're looking for someone with proven experience delivering end-to-end technology solutions that combine strong knowledge of integrations and APIs, and excellent project management skills. You'll thrive if you enjoy working hands-on with customers, collaborating across teams, and applying your technical expertise to create real-world impact on safety and crime prevention. Success in this role means developing a deep understanding of Auror's platform and leveraging that knowledge to help our customers maximise the value of their integrations, ensuring a seamless and impactful experience from day one. Location and hours This is a London-based role. We value co-location and have a hybrid flexible working model; the Auror office is located a short walk from London Bridge Station, where the majority of the team spend 3-4 days in the office and 1-2 days remotely. We're bringing on customers in the UK, North America, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established. This role will involve: Collaborating with customer stakeholders, solution providers, IT teams, and internal teams to communicate both technical and non-technical concepts. Assessing the viability of new integration requests by scoping requirements with customers and stakeholders, before handing over to Product and Engineering teams for development. Setting up and maintaining SSO & MFA solutions to streamline user authentication and authorisation processes. Partnering with customer stakeholders to configure mobile solutions, and set up automations for product data imports and exports. Partnering with third-party solution providers to onboard them to our OpenAPI, and supporting their development and testing. Supporting the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems. Utilising telemetry and tooling to troubleshoot, identify, and resolve issues related to Auror's technical integrations. Creating comprehensive documentation to facilitate integration processes with third-party providers and customers. This role reports to Danielle Stackrow , Technical Customer Enablement Lead I stumbled into the software world completely by accident, a commencement speaker mentioned they were hiring at my college graduation, and I took a chance. I've never looked back, and I can honestly say I haven't been bored a single day since. What surprised me most is how naturally software brings together everything I love, supporting people, digging into data, and solving problems that don't always have an obvious answer. After four and a half years at Auror, I've been lucky enough to work across almost every team, and I'm still learning something new every day. Outside of work, I recently made the move to Los Angeles to be with my partner, and our three dogs, who make sure we're never too comfortable doing nothing. About you: Proven track record leading and proje

Benefits

Additional Information

About Auror At Auror, we're empowering the retail industry to reduce theft and Organised Retail Crime, a $150 billion problem globally. It's high-volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we're working with some of the best and largest retailers in the world across the UK, Australasia & North America. Auror connects people with intelligence to reduce crime. As a company, we've built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you're excited about reducing crime and building safer communities for everyone, then we want you on our team. We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, supporting our customers, or improving internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

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