Analyst II - PC

Benefits

Additional Information

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Position Description: Provide comprehensive IT support to multiple automotive dealership locations, including diagnosing and resolving technical issues related to hardware (PCs, laptops, mobile devices) and software. Manage and prioritize Help Desk tickets and email queues, ensuring timely resolution of IT support requests within established Service Level Agreements (SLAs). Deploy new application software and perform upgrades following standardized procedures, collaborating with stakeholders to minimize disruption and ensure compatibility with existing systems. Document all technical activities, including troubleshooting steps, resolutions, and system configurations, to maintain accurate records and facilitate knowledge sharing within the IT team. Collaborate with vendors, developers, and infrastructure teams to troubleshoot complex IT issues, escalate major incidents as necessary, and coordinate resolution efforts to minimize business impact. Maintain and update system documentation, operational procedures, and knowledge base entries to ensure accuracy and relevance for ongoing IT support operations. Monitor and manage application availability, capacity, and performance metrics, proactively identifying and addressing potential issues to maintain optimal system performance. Assist in the implementation and enforcement of IT security policies and procedures, ensuring compliance with data privacy regulations and safeguarding company IT assets. Provide technical guidance and training to end-users, including executives and senior management, to enhance their understanding and utilization of IT resources and applications. Participate in IT project initiatives, contributing to project planning, execution, and post-implementation reviews to achieve project objectives and deliverables effectively. Stay abreast of industry trends, technological advancements, and best practices in IT support and service delivery, continuously enhancing skills and knowledge to support organizational goals. Perform all other duties and special projects as assigned Education and/or Training: Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience Additional education, certifications, or other distinctions are a plus Familiarity with service desk platforms like Cherwell for managing IT tickets and workflows Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Relevant Work Experience: 5 years' experience in providing direct support to end-users in a corporate or enterprise environment Experience diagnosing and resolving technical issues with hardware (PCs, laptops, mobile devices) and software (company-supported applications) Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security #LI-BS1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type)

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