Quality Manager - Cargo Operation

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Job Description: The Quality Manager plays a critical role in driving operational excellence by capturing, validating, and analyzing key performance data to ensure real-time visibility and alignment across the operation. This role is designed to bridge the gap between strategic leadership objectives and day-to-day execution by transforming how KPIs are tracked and utilized. Operating in a data dependent environment, this individual will serve as the operational anchor for performance monitoring and improvement. Why This Role Matters: This position directly addresses a critical gap in our operation. By ensuring real time KPI visibility and reinforcing data accountability at all levels, the Quality Manager enables faster decision making, operational alignment, and strategic clarity. This role also ensures long-term resilience by serving as a backup to the current reporting function and helping to build a culture of data driven performance. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: KPI Validation & Monitoring: Proactively track and validate daily operational KPIs to ensure accuracy, timeliness, and visibility across all departments. Performance Analysis & Reporting: Develop daily, weekly, and monthly reports with actionable insights to help guide operations leadership and frontline supervisors in decision making. Operational Trend Analysis: Identify patterns and anomalies in real-time to drive continuous improvement and eliminate reactive management approaches. Process Oversight Across Key Areas: Line Haul Departures - Monitor on-time performance, flag delays, and differentiate controllable vs. uncontrollable delays. Flight Departure Optimization - Analyze delay codes to identify and reduce operational bottlenecks. Scan Compliance - Validate container scan compliance from origin to destination to reduce exceptions. Ramp Operations - Track aircraft performance issues tied to labor and procedural deficiencies. Build Plan Execution - Ensure compliance with LDM timing and container planning accuracy. Rolled Freight Analysis - Distinguish between A2G and G2A issues to better isolate root causes. Risk Mitigation & Continuity: Act as a critical backup to the existing Data & Reporting Lead, preserving institutional knowledge and minimizing operational risk tied to single person dependency. Stakeholder Collaboration: Serve as a centralized resource for operational teams, supervisors, and leadership to ensure transparency, consistency, and engagement with the KPI process. Safety, Security and Compliance : All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift up to 10 pounds occasionally. Must be able to sit for long periods. Must be able to use close vision. Must have manual dexterity for typing. Knowledge, Skills, and Abilities Education: Bachelor's degree in business, Operations, Data Analytics, or related field (or equivalent experience in operation). Experience: 3+ years of experience in operations, quality control, or data analysis, preferably in logistics or cargo handling. Skills: Exceptional leadership and team management skills. Strong analytical, problem-solving, and decision-making abilities. High proficiency in Microsoft Excel and other financial tools. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficient in Microsoft Excel, Power BI, and other reporting

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