Business Process Analyst: Customer Success

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Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description Job Description Proposal Specialist You will report to: Global Business Process Manager Job's workplace type: Hybrid Located in Mexico City Business Process Analyst - Customer Success The Business Process Analyst - Customer Success is responsible for analyzing, designing, and optimizing processes. These processes directly impact customer retention, renewals, and revenue growth. The analyst ensures operational efficiency and an excellent customer experience throughout the entire lifecycle. Important Responsibilities Analyze and increase Customer Success processes (onboarding, adoption, support, renewals, and expansion). Design end-to-end processes (AS-IS / TO-BE) focused on retention and revenue growth. Improve processes related to: Renewals and contract lifecycle Churn reduction and customer retention Upsell / cross-sell and account expansion Analyze important metrics: ARR / MRR Churn / Retention NRR / GRR Customer Health Score Create data-driven insights and support forecasting (renewals, revenue). Collaborate with teams (Sales, Finance, IT, and Customer Success). Promote process automation, scalability, and standardization (SOPs, workflows). Ensure data quality in CRM and Customer Success platforms. Ideal Profile Experience in Business Process Analysis / Continuous Improvement . Knowledge of Customer Success and renewal / revenue processes . Experience working with commercial metrics (retention, churn, ARR). Experience with tools such as Salesforce, CRM systems, and dashboards . Experience working with both business and technical team members. Advanced English.

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