Store Manager - Metrotown

About the role

The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales.

Responsibilities

• Oversee operational and sales performance, ensuring brand consistency and targets are met across assigned sites (up to two locations).
• Maintain a visible presence on the sales floor, setting the standard for client interaction that may include generating sales by actively selling company products and services alongside your team.
• You will be responsible for recruiting strong sales-focused individuals to join your team through active job boards and by leveraging your existing network.
• You will train, coach, and develop sales associates to be high performers, driven to exceed sales targets and performance expectations.
• You will be the Chief Culture Officer of your store(s), leading by example on what is expected of your team.
• You will handle weekly scheduling for all sales associates across your assigned location(s) .
• You may be responsible to generate sales revenue by actively selling company products and services and developing strong customer relationships.
• You may be responsible for managing more than one store location.
• Who we are looking for:
• 5-10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients.
• A proven track record in cross-selling clients on multiple products and services.
• Experience leading and developing a high-performing sales team while managing turnover.
• Strong network of sales representatives who bring experience interacting with clientele of all ages.
• Ability to meet the physical requirements of the role, including standing and moving around the sales floor for extended periods of time.
• Flexibility and reliable transportation to travel between store locations as required.
• 🚀 Total Rewards
• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we're prepared to go above and beyond.
• What does life as an Owner at Neo Include?
• 🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it
• 📈 For eligible roles, ownership structure that enables you to share in our path to victory
• 🏅Earn BIG with our short term incentive plans (STIP)
• 👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence
• ❤️🩹 Flexible health benefits & life insurance
• 🌴 21 Days PTO + stat holidays, and personal leave
• 💪 Health & personal spending accounts
• 🤑 A wide variety of discounts through our partner network
• 🏠 Access to early use of products and discounts on fixed-term Neo mortgages
• 👶 Parental top-up & equity vesting during long term leave
• 🎉 Neo night events
• 🧠 Company wide huddles, and education
• Working at Neo:
• The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high stand

Benefits

Additional Information

Join us to build a more rewarding financial future for all Canadians At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners

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