Deputy Director

Responsibilities

• Program Leadership & Service Delivery
• Oversee shelter services, including crisis, the independent (Dahlia@Casa Raudha and the programmes
• Ensure consistent delivery of trauma-informed, survivor-centred care
• Strengthen case management, safety planning, and discharge readiness processes
• Monitor and improve client outcomes, including safety, stability, and independence
• Ensure quality and consistency of service delivery frameworks
• Operations & Systems Management
• Develop, review, and strengthen SOPs, safeguarding, and operational protocols
• Ensure compliance with relevant regulatory and funding requirements
• Build and improve internal systems (case tracking, reporting tools, dashboards)
• Oversee operational readiness, safety standards, and resource management
• Team Leadership & Capability Building
• Supervise and support programme and operations staff
• Build a culture of accountability, collaboration, and professional practice
• Implement staff training in areas such as crisis intervention and trauma-informed care
• Support staff wellbeing and contribute to workload and burnout management strategies
• Partnerships & External Engagement
• Support the Executive Director in managing partnerships with government agencies, community organizations, and corporates
• Develop and maintain working relationships with relevant stakeholders in the social service ecosystem
• Represent the organization in selected external engagements when required
• Identify collaboration opportunities that enhance service delivery and organizational outcomes
• Fundraising Support & ImpactCommunication
• Support development of grant proposals, donor reports, and funding submissions
• Translate programme outcomes and data into clear, compelling impact narratives
• Work with leadership to strengthen donor communication and stewardship materials
• Contribute programme insights to fundraising strategy and partnership development
• Support identification of funding opportunities aligned with organizational needs
• Strategy & Organizational Development
• Support execution of organizational strategic priorities
• Translate strategy into operational plans and measurable deliverables
• Identify service gaps and contribute to programme improvement and innovation
• Provide programme-level input to organizational planning and development
• Monitoring, Evaluation & Reporting
• Develop and track key performance indicators (KPIs) across programmes
• Analyze service data and identify trends to support decision-making
• Strengthen outcome measurement frameworks (e.g. safety, stability, independence)
• Prepare reports for internal leadership, Board, and external stakeholders
• Support improvement of data quality and impact reporting systems

Requirements

• Qualifications & Experience
• Degree in Social Work, Psychology, or related discipline (Postgraduate qualification an advantage)
• Minimum 8-10 years of relevant experience in social services or related fields
• At least 3-5 years of leadership or supervisory experience
• Experience in crisis intervention, shelter services, or domestic violence work is preferred
• Core Competencies
• Strong leadership and people management capability
• Experience in building or improving operational systems and processes
• Ability to translate programme work into reports, proposals, and impact narratives
• Strong stakeholder and partnership management skills
• Analytical and data-informed decision-making ability
• Knowledge of trauma-informed and person-centred approaches
• Ability to work effectively in complex and high-pressure environments
• Key Attributes
• Grounded, stable, and emotionally intelligent leadership style
• Able to balance care, accountability, and operational discipline
• Strong alignment with social service values and client-centred practice
• Resilient, adaptable, and able to work in fast-evolving environments
• Strong communication and influencing skills

Additional Information

Role Overview The Deputy Director is a key leadership role responsible for overseeing program delivery, strengthening operational systems, and supporting organizational sustainability. This role ensures high-quality, trauma-informed service delivery while also strengthening Casa Raudha's ability to translate programme outcomes into clear impact narratives that support funding, partnerships, and long-term sustainability. The role requires strong leadership in operations, people management, and systems building, with the ability to connect frontline services to strategic and organizational outcomes.

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