Global Operations - Travel Program Analyst

About the role

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. Role Overview The Travel Program Analyst supports the travel program through analytics, reporting, systems administration, technology optimization, and operational support. This role serves as the technical and analytical backbone of the travel function while also acting as a key operational partner capable of triaging traveler, assistant, and stakeholder needs related to travel systems, reporting, policy application, and escalated travel issues. The ideal candidate combines strong analytical and technical capabilities with practical travel operations experience and the ability to operate effectively in a fast-paced, service-oriented environment. This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.

Responsibilities

• Reporting & Analytics
• Develop and maintain recurring and ad hoc travel program reporting dashboards
• Analyze travel spend, booking behavior, out-of-policy trends, savings opportunities, and traveler adoption metrics
• Produce actionable insights and recommendations to support travel program strategy and business decision-making
• Deliver client-level, departmental, and leadership reporting as needed
• Systems Administration / Configuration
• Support administration and configuration of travel booking and expense platforms
• Maintain traveler profiles, policy logic, approval routing, travel bands, and system data integrity
• Assist with system updates, policy changes, and platform enhancements
• Integrations / Technology Support
• Partner with HRIS, Finance, and IT on travel-related integrations and data feeds
• Support troubleshooting and maintenance of integrations between HRIS, booking, and expense platforms
• Assist in testing/UAT for platform enhancements, upgrades, and implementations
• Operational / Stakeholder Support
• Serve as point of contact for travel systems, reporting, and policy-related inquiries from travelers, assistants, and business stakeholders
• Triage escalated travel issues and route appropriately across internal teams and external partners
• Support ad hoc operational requests and stakeholder-specific analysis
• Partner with Travel leadership to resolve operational issues impacting traveler experience or program compliance
• Process Improvement
• Identify opportunities for automation, workflow optimization, and process improvement across the travel ecosystem
• Document SOPs, workflows, and system processes to support scalable operations

Requirements

• 3-5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role
• Strong understanding of corporate travel operations and travel technology platforms
• Experience with travel platform administration/configuration preferred
• Advanced Excel and analytical/reporting skills required
• Experience with BI/reporting tools (Power BI, Tableau, Looker, etc.) preferred
• Familiarity with HRIS, Finance, and system integrations strongly preferred
• Strong troubleshooting and problem-solving skills
• Ability to manage stakeholder requests and triage operational issues in a fast-paced environment
• Service-oriented mindset with strong at

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