Deal Desk Analyst

About the role

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data - from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. The Deal Desk Specialist APAC for commercial and enterprise works cross functionally as part of the global Deal Desk team, collaborating with Sales, Finance and Legal, to ensure efficient quoting, contracting, document review and accuracy to increase deal velocity and processing in Fivetran systems. The right person has a strong background in supporting a high volume as well as a complex contracting sales organization and excellent customer service skills. Teamwork, collaboration and experience with Enterprise business are critical to the success of the right candidate. This is a full-time, hybrid position based out of our Sydney office . Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You'll Use Salesforce CPQ, Ironclad

Responsibilities

• Act as a liaison for sellers between multiple groups (ie: sales ops, finance, product, sales leadership, legal) to help facilitate timely and accurate deal closure.
• Manage complex, nonstandard, predominantly Enterprise deals with multiple cross-functional partners
• Provide guidance to Account Executives/Sales Management on deal structures in order to meet customer requirements and maximize ARR.
• Partner with Finance and Legal teams to craft contractual language to ensure transactions comply with revenue recognition and business operational policies.
• Manage quote and contract approval workflows for pricing, discounts and special terms for the sales teams using Deal Desk established guidelines and company best practices.
• Maintain an agreed upon Service level agreement (SLA) on approvals and deal review times.
• Perform month-end and quarter-end closing activities to ensure completeness and accuracy of contracts, order forms and other document review and reporting.
• Participate in training activities for new quote and contracting processes for the sales organization.
• Identify and support process improvement efforts to streamline current procedures
• Cross-train with other Deal Desk functions to provide global coverage of quote, contracting and order management functions.
• Skills We're Looking For
• Experience working directly with high volume as well as complex sales teams in a supportive capacity
• Proven ability to work effectively as the sole Deal Desk resource within a region(APAC).
• Proven success in SaaS/B2B Industry, Deal Desk, Sales Operations supporting large enterprise customers/prospects.
• Expertise in navigating revenue recognition requirements in private/publicly held companies, including experience partnering with Revenue leadership on deal structures optimizing revenue recognition compliance.
• Experience advising sales on complex deal structures, contract terms, etc.
• Minimum 3 years of Deal Desk experience required.
• Ability to work extended hours at end of month and end of quarter
• Experience using Salesforce, Salesforce CPQ, and Ironclad or comparable CLM software
• Ability to

Benefits

Additional Information

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

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