IT Senior Analyst - Hardware Asset Management

About the role

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. DUTIES AND RESPONSIBILITIES: 1. Process Governance, Architecture & Continuous Improvement Continuously assess existing ITAM and procurement processes to identify gaps, inefficiencies, and control weaknesses based on best practices & industry standards Proactively design, architect, and implement new processes, workflows, and controls to improve operational effectiveness and scalability in ITAM Lead process reviews and governance discussions to ensure ongoing optimization and adherence Establish and maintain documentation for all processes, workflows, and control mechanisms Identify opportunities for automation and tool optimization (especially within ServiceNow) 2. IT Asset Lifecycle Management Manage full lifecycle of IT hardware assets (procure → deploy → maintain → retire/dispose) Ensure asset data accuracy and integrity in CMDB/AMDB & Updates in AMDB / CMDB Govern asset refresh cycles, lease returns, and disposal activities 3. Procurement Governance & Control Inventory Optimization & Redeployment Develop Centralized Purchasing Process & Act as central point of control for EUC device procurement Review and validate all purchase requests before order placement Enforce inventory-first allocation before approving new purchases Support/execute ordering via approved vendor portals Validate global and local inventory before procurement approvals Identify surplus hardware and drive redeployment across locations Enable and coordinate cross-site asset transfers Reduce excess and aging inventory 4. Tooling & Workflow Management Administer and optimize ServiceNow ITAM/HAM and catalog workflows Manage procurement request lifecycle via ServiceNow Leverage discovery tools (SCCM, JAMF) for reconciliation Drive automation and integration across IT systems 5. Data, Reporting & Analytics Develop, Execute, & Analyze ITAM Reports, ex: Asset inventory levels Purchase trends Utilization and redeployment metrics, etc. Deliver insights to improve cost efficiency and asset usage Publish reports (aging assets, renewals, lifecycle status, procurement trends, etc) 6. Financial & Vendor Coordination Review vendor invoices and resolve discrepancies Support contract renewals, lease tracking, and vendor discussions Partner with Management for cost optimization and standardization Participates in key asset decisions and negotiations with vendors and asset maintenance renewals 7. Stakeholder Management Collaborate with: Field Services Globally Site IT Leaders Procurement and HAM teams Finance Team, etc Act as SME for HAM and procurement governance processes Drive adherence through continuous stakeholder engagement 8. Collaboration Provides support in all aspects of ITAM as needed - which includes, but not limited to, hardware, Software, services, vendor management, etc. Performs other related duties and projects as business needs require at direction of management TECHNICAL EXPERTISE: Bachelor's degree in Information Systems and Technology, Information Technology Infrastructure Library (ITIL) certification (v3 / v4), required. 8~10 years of relevant IT asset management operations experience must Service Now Experience Must (ITAM/HAM + Catalog workflows) & Should be Proficient in Excel & Analytics Previous experience of reviewing and interpreting IT contracts, service level agreements, and right to use validation. Knowledge of Microsoft SCCM, CMDB, JAMF will be added advantage PROFESSIONAL ATTRIBUTES: Strong process design and optimization mindset Ability to identify gaps and translate them into scalable solutions Experience driving cross-functional alignment for process changes Continuous improvement mindset with focus on automation and standardization Comfortable in a fast-paced/dynamic environment. Self-directed and motivated ; able to resolve issues/suggest solutions with minimal guidance. Strong written and verbal communication skills, including senior level presentation experience Exposure working with global teams in a global setup We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with custome

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