Associate Director, Commercial Infrastructure & Operations

Responsibilities

• Commercial Data Operations & Business Enablement
• Develop and maintain operational support processes, documentation, SOPs, data dictionaries, and process maps to improve platform sustainability and supportability.
• Translate business requirements into scalable technology solutions and support user training, documentation, and adoption efforts.
• Oversee the provisioning and delivery of high-quality commercial data across Account Planning, CRM, Customer Master, Business Intelligence, and Commercial Analytics platforms, ensuring data consistency, governance, and alignment with business requirements.
• Partner with business stakeholders to identify opportunities for process improvements, workflow automation, and operational efficiencies.
• Monitor operational metrics, data quality indicators, and platform usage to support continuous improvement initiatives.
• Customer Data & Master Data Management
• Support customer master data governance processes and help maintain high-quality customer, account, territory, and reference data across commercial platforms.
• Coordinate customer matching, deduplication, affiliation management, and hierarchy maintenance activities to support business operations.
• Manage customer data quality monitoring, issue resolution, and remediation activities in partnership with business and data stewardship teams.
• Support the maintenance of customer communication preferences, consent management processes, and related compliance requirements.
• Partner with commercial teams and external data providers to facilitate onboarding, enrichment, and maintenance of customer and reference data assets.
• Contribute to customer data governance initiatives and continuous improvement efforts aimed at improving data quality and usability.
• Commercial Applications Data Platform Management
• Manage day-to-day operations, enhancements, and support activities for commercial technology platforms including Business Insights, Account Planning, Customer Master Data, CRM, and related data solutions.
• Coordinate platform releases, upgrades, enhancements, and defect resolution activities.
• Support commercial product launches and business initiatives by ensuring technology readiness and data availability.
• Conduct impact assessments and coordinate cross-functional reviews for system changes, integrations, and new data sources.
• Partner with business and technology stakeholders to prioritize enhancements and improve platform capabilities.
• Data Integration & Analytics
• Partner with Data Engineering and Enterprise Architecture teams to support data integration and data provisioning initiatives across commercial systems.
• Coordinate integration activities between CRM, Customer Master, Marketing, Analytics, and Enterprise Data Warehouse platforms.
• Support the development and maintenance of semantic layers, reporting datasets, and business intelligence solutions.
• Collaborate with Analytics and AI teams to improve data quality and support advanced reporting and analytical use cases.
• Monitor data pipelines and integrations to ensure reliable and timely data delivery.
• Implement automated validation rules, matching logic, and automated data hygiene scripts to eliminate duplicate entries and maintain database integrity.
• Vendor & Offshore Team Management
• Coordinate delivery activities across offshore development teams, managed service providers, and technology vendors.
• Manage project

Benefits

Additional Information

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. General Description: The Global Commercial and Medical Affairs Technology team at BeOne is seeking an Associate Director, Commercial Data Infrastructure & Operations to support and enhance the commercial technology ecosystem and drive operational excellence across commercial data platforms, customer data, analytics, and business applications. This role will focus on the implementation, support, enhancement, and ongoing maintenance of core commercial data platforms supporting Account Planning, Business Insights & Reporting, Commercial Data Warehouse, AI Semantic Layer, and CRM. Acting as a key liaison between Sales, Market Access, Marketing, Medical Affairs, Compliance, Insights & Analytics, and Technology teams, this individual will help ensure commercial applications are supported by trusted, governed, and business-ready data. Working closely with Enterprise Architecture, Data Engineering, Analytics, and Business stakeholders, the Associate Director will oversee commercial data operations, customer data management processes, platform integrations, vendor delivery, and support activities. The role will focus on improving data quality, reducing manual processes, enhancing system reliability, and enabling scalable reporting and analytics capabilities.

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Company Intel

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