Director of Agentic Strategy Delivery - PaySuite

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We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you. Director of Agentic Strategy Delivery Join the Access Family and see how we make software ideas become a reality! Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector to Manufacturing industry to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: Access is seeking a Director of Agentic Strategy Delivery to join our dynamic Growth Operations team, reporting to the Director, Growth Operations. This is a newly created, standalone role sitting at the heart of the PaySuite division's transformation agenda. Access Group is moving from a SaaS business to a fully agentic SaaS business - and this role exists to make that shift real within PaySuite. You will define the strategic direction and vision, collaborating with the DMT to establish and own the operational plans to achieve our agentic goals. You will own the agentic roadmap for the division, identifying where automation and agent-led workflows can transform customer and internal outcomes. You will maintain deep knowledge of Access's platform capabilities and the central AI toolset, providing ideation, direction and develop the framework for the monetisation of Agentic product streams. You will develop credible plans in collaboration with the Divisional Management Team (DMT), and co-own the execution to ensure we achieve the agentic and commercial outcomes. You will operate across multiple horizons: the opportunity to migrate the existing PaySuite customer base onto Evo Agentic via Nexus (our PaySuite Platform); the opportunity for new business coming onto Evo, across all pillars; the opportunity to embed agentic capabilities into Access Payments products and propositions (both Payments Acceptance and Financial Services Products); and the opportunity to accelerate our workforce through identification of agentic approaches. You will operate at the heart of PaySuite's agentic transformation, directing fast moving and complex sets of workstreams and working closely with, and influencing, senior stakeholders across the business to achieve our commercial goals. You will be the division's expert and advocate for all things agentic - ensuring Payments moves with pace and conviction, not as a late adopter, and has a platform level strategy. Day-to-day, you will: Agentic Vision & Strategy: Define and own the agentic strategy for the PaySuite division, covering both internal operations and customer-facing product opportunities. Identify where agent-led automation can deliver the highest-value outcomes for PaySuite customers - prioritising by ROI, feasibility, and strategic fit. Set the vision for how the division participates in Access's three revenue waves: licence uplift, outcome consumption, and token consumption. Develop a clear point of view on how to bridge the experience gap between Nexus - the incumbent platform for existing PaySuite customers - and Evo Agentic, particularly for customers running multiple Access products or with embedded payments. Ensure the division has a coherent approach that serves existing PaySuite customers without creating a two-tier experience. Define and agree the PaySuite framework for commercialisation of in-product agentic features, ensuring the division can execute on the approach to achieve its commercial goals - including hybrid pricing models (licence uplift plus outcome/consumption-based pricing). Platform & Tooling Expertise: Develop and maintain expert knowledge of the Evo Agentic platform - Navigator, Teamwork, Workflow,

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