Tier 1 Support Analyst - Aftersales

About the role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the role Providing an excellent support service is critical to the achievement of Keyloop's strategic plans for growth and profitability. Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Tier 1 Support Analyst will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers) in order to achieve our departmental and company strategy. This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence. Why join us? We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. Keyloop comble le fossé entre les concessionnaires, les constructeurs automobiles, les fournisseurs de technologie et les acheteurs de voitures. Nous permettons aux concessionnaires et aux constructeurs automobiles d'adopter pleinement la transformation numérique. Comment ? En créant des technologies innovantes qui améliorent la vente de voitures pour nos clients, et l'achat ou la possession de voitures pour leurs clients. Nous utilisons des technologies de pointe pour interconnecter les systèmes, les départements et les sites de nos clients. Nous proposons une plateforme technologique ouverte qui façonne l'industrie de demain. Nous exploitons les données pour aider nos clients à gagner en efficacité, augmenter leur rentabilité et offrir une expérience exceptionnelle à leurs clients. Vous voulez en faire partie ? Objectif du rôle La fourniture d'un excellent service de support est essentielle à la réalisation des plans stratégiques de croissance et de rentabilité de Keyloop. Notre Tier 1 analyste de support sera principalement responsable de la propriété, du dépannage, du diagnostic et de la résolution des problèmes jusqu'à une clôture réussie, tout en assurant une escalade rapide si nécessaire. Notre Tier 1 analyste de support aidera également ses collègues et aura non seulement des compétences exceptionnelles en communication verbale et écrite, mais pourra également démontrer qu'il est capable de communiquer rapidement et efficacement à tous les niveaux au sein d'une équipe mondiale (client, pairs et gestionnaires) afin de réaliser notre stratégie départementale et d'entreprise. Ce rôle exige quelqu'un qui est débrouillard et bien organisé, avec d'excellentes compétences analytiques et de résolution de problèmes, qui est capable de travailler efficacement au sein d'une équipe hautement performante avec une passion et un engagement à fournir un service d'excellence. Principales tâches et responsabilités : - S'approprier et faire progresser les cas jusqu'à leur résolution en utilisant les ressources disponible

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