Housekeeping Assistant

Responsibilities

• Guest Experience & Quality
• Prepare guest bedrooms and public areas to Forbes 5★ standard
• Deliver turndown service to a +1 standard
• Support guest laundry services to a high-quality standard
• Respond to guest requests promptly, with a genuine sense of interest
• Report maintenance issues or quality concerns
• Team Support
• Work collaboratively with the team to maintain a positive and productive environment
• Support colleagues during busy periods
• Assist with cleaning and maintaining team areas and accommodation
• Productivity & Organisation
• Restock cleaning supplies and equipment
• Ensure rooms are cleaned within allocated timeframes
• Report and follow up on faulty equipment
• Follow SOPs and suggest improvements where appropriate
• Health & Safety
• Comply fully with health & safety procedures
• Follow "see it, sort it, fix it" approach to risks and hazards
• Sustainability
• Work in line with the company's sustainability and environmental standards
• About You
• High attention to detail and pride in your work
• Positive attitude and team player
• Reliable and able to work efficiently under pressure
• Passion for hospitality and delivering exceptional standards
• Key Behaviours
• Friendly, helpful, and approachable
• Driven to achieve high standards
• Honest and trustworthy
• Willing to learn and develop
• Benefits of Working at The Torridon
• Stunning workplace environment - Employees work in one of Scotland's most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
• Strong Team culture - A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.
• Training and development - Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
• Excellent accommodation - On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
• Meals - High‑quality staff meals provided during shifts, reflecting the resort's strong food culture.
• Discounts and perks - Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort's facilities.
• Work-life balance - A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.
• Sustainability‑focused workplace - Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.
• Recognition and reward - Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
• Unique hospitality experience - Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.

Benefits

Additional Information

Responsible To: Senior Housekeeping Team / Assistant Head Housekeeper Purpose of the Role To support the housekeeping team in delivering a five-star standard of cleanliness and presentation , ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.

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