Support Team Manager
External
Mattioliwoods · Leicester (new Walk)Prepare for this interview
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Responsibilities
- leading daily operations: - morning briefings, task allocation, post handling and team priorities
- holding regular 1-1s, reviews and performance conversations that genuinely help people grow
- designing and implementing training plans and building a team culture known for progression
- managing key supplier relationships and contracts, including Royal Mail and franking agreements
- supporting merger integration: - facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
- spotting inefficiencies and leading improvement initiatives from start to finish
Requirements
- proven people management experience: - you coach, develop and hold your team to high standards
- strong organisational skills and the ability to stay calm when priorities compete
- clear, credible communication at all levels - with your team, senior stakeholders and external partners
- a proactive, solutions-focused approach; - you don't wait to be asked
- the resilience to handle escalations and make sound decisions independently
- experience in a service environment; financial services is a bonus
- Why this role?
- This isn't a back-office position, - it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.
Benefits
Additional Information
Support Services Manager 📍Leicester 💼 Permanent | full-time | office based | competitive salary Mattioli Woods is a respected, FCA-regulated wealth management firm - and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester. This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, - including supporting acquisition activity as we continue to grow.
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