Design Internship

Responsibilities

• Observe and learn from the team's design disciplines, UX, service design and visual design
• Review customer journeys across app, web and service flows
• Test selected flows from an experience-quality perspective
• Identify usability, consistency and emotional-experience opportunities
• Build a clear evaluation and a set of actionable recommendations
• Present your findings back to KPN stakeholders
• We are looking for someone with a creative, curious and self-directed mindset and a strong, critical and human-centred eye for experience quality. In addition, you recognize yourself in the following:
• Currently studying Digital Design (or a closely related programme)
• Comfortable analysing and testing flows across app, web and service
• Confident communicating and presenting to stakeholders
• Able to translate observations into clear, structured, actionable recommendations
• Working proficiency in English (Dutch is a plus, not a requirement)
• You reside in the Netherlands
• You are available for at least 32 hours per week starting in September 2026, for a minimum of 5 months.
• Tell us what draws you to experience design, and share work that shows how you think not just what you make.
• What can you expect from KPN?
• A monthly internship allowance of €600 based on full-time participation.
• Opportunities to engage in activities and collaborate with fellow interns and colleagues.
• The potential for employment at KPN upon successful completion of the internship.
• A hybrid working environment: 2 days in the office, 3 days remote.
• A laptop for both internship and academic use.
• Travel reimbursement for train or car if you do not have a student public transport card.
• Collaboration within a multidisciplinary team of experienced professionals.
• Access to an extensive network of experts at KPN who are eager to share their knowledge and connections.
• We have a strong belief in the power of technology made even more impactful through human interaction. We look forward to meeting you!
• For more information, please contact our recruiter Renée van der Horst at +31 6 49 00 01 20 or via renee.vanderhorst@kpn.com. Please note that applications submitted via email will not be processed. Kindly express your interest through the application button.
• At KPN, we believe in smart collaboration and collective success. Therefore, acquisition in response to this vacancy is not appreciated.

Benefits

Additional Information

You will experience firsthand how design shapes a major Dutch brand with millions of customers. You will see up close how design operates at scale and learn from an award-winning team. Through mentorship, you develop your skills in design evaluation, strategic thinking and communication. Your work matters here, as your input directly improves customer experiences.

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