Chief Operating Officer

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Chief Operating Officer (COO) for the North Carolina Medicaid program is a key executive leader responsible for overseeing the operational strategy, performance, and administration of one of the largest health programs in the state. The COO ensures that Medicaid operations are efficient, compliant, data‑driven, and aligned with departmental goals, federal and state regulations, and the needs of beneficiaries, providers, and partners. This role leads cross‑functional teams to drive operational excellence, system modernization, and continuous improvement across the program. Knowledge Skills and Abilities/Management Preferences "This position is exempt from the provisions of the North Carolina Human Resources Act. Employees in this classification are not subject to the recruitment, selection, and priority consideration requirements of Chapter 126 of the North Carolina General Statutes." [ Recruitment Range: $150,000 - $185,000 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Deep understanding of Medicaid operations, regulatory requirements, and health system delivery. Strong operational management skills, including process improvement, performance measurement, and risk management. Proven ability in establishing and maintaining effective working relationships with internal and external stakeholders; Excellent oral and written communication skills; Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date. About NC Medicaid (Division of Health Benefits) The North Carolina Department of Health and Human Services (NCDHHS) works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state and federal entities; and other community partners vested to improve the health and safety of all North Carolinians by providing essential human services. NCDHHS is one of the largest, most complex agencies in the state, with about 17,000 employees. The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid, NC Medicaid Managed Care and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $21 billion in state and federal funds per fiscal year, DHB ensures that more than 96,000 enrolled providers are reimbursed for delivering covered services to 2.9 million beneficiaries. Realizing the strength of DHB lies in its employees, DHB remains dedicated in its efforts to create and maintain a diverse, equitable and inclusive workplace environment. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equi

Benefits

Additional Information

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title DHB-Sr. Program Manager (NS) Position Number 60042581 Grade FLATRATE

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