Stock Associate, Highland Park Village

About the role

We are looking for a Stock Associate to join our store team in Highland Park Village store team. The Operations Associate plays a critical role in supporting the seamless execution of daily store operations while upholding the elevated service standards of a luxury retail environment. This position is responsible for ensuring operational excellence across inventory management, omni-channel fulfillment, and internal communication, ultimately supporting an exceptional client experience. ESSENTIAL DUTIES & RESPONSIBILITIES Omni-Channel Fulfillment Execute timely and accurate fulfillment of all omni-channel orders-initiated from your home store and all other locations and channels-ensuring the designated cut-offs are met for each and orders are prepared with precision and aligned with brand presentation standards and packaging guidelines Monitor order flow and proactively escalate any delays or discrepancies Partner with Management and Client Advisors to prioritize urgent or high-value client requests Inventory & Stock Management Ensure stockroom is maintained to the highest standards-clean, organized, and optimized for selling efficiency Support shipment processing and integrity, including receiving, unpacking, ticketing, and organization of merchandise Execute all transfer directives with a strong sense of urgency and precision, consistently meeting established timelines while responding to inter-store transfer requests with efficiency and attentiveness. Maintain accurate inventory levels through consistent cycle counts and adherence to stock control procedures, addressing any discrepancies promptly and partnering with the Operations Manager to resolve Support Stock Repairs & Alterations, ensuring adherence to daily protocols Support the preparation and execution of Physical Inventory in alignment with company protocols and established timelines, ensuring a precise count and thorough reconciliation in partnership with the Operations Manager Client and Service Excellence Partner closely with the sales team to deliver a seamless and elevated client experience, supported by highly efficient back-of-house operations, including the running of merchandise between the stockroom and sales floor, meticulous upkeep of the store environment, and precise, timely stock checks. Assist in preparing merchandise for appointments and events Support the intake of client consignment returns with a high degree of precision and efficiency, ensuring all items are accurately processed and promptly reintegrated to facilitate timely closure of consignments. Support the Client Repair and Aftersales experience through careful adherence to established protocols and a commitment to a seamless client journey Operational Excellence Uphold all operational policies and procedures with a strong attention to detail and compliance Support Visual Merchandising floorsets through product preparation and go-backs Contribute to loss prevention efforts through vigilant inventory handling and adherence to safety protocols Support store opening and closing procedures, including store organization and operational readiness Communication & Collaboration Demonstrate clear, timely, and professional communication with store leadership and cross-functional partners Act as a key liaison between sales and operations, ensuring alignment on product availability, order status, and client needs Provide consistent updates on order fulfillment, inventory issues, and operational priorities SKILLS & REQUIREMENTS Interpersonal Skills: Action oriented with a strong drive for results Social perceptiveness Elevated sense of ownership and accountability Proactive and solutions-oriented mindset Strong verbal and written communication skills Education/Experience: Previous retail stock/operations experience, luxury RTW experience preferred Strong Computer skills Organized & ability to multi-task Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time. OUR VALUES Creativity ~ We are always imagin

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Additional Information

ABOUT KHAITE KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

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