Service Technician, Service Operations, Labs
External
Doordash · Sunnyvale, CAPrepare for this interview
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About the role
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Sunnyvale, CA. You're excited about this opportunity because you will... Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness. Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types. Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes. We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete in Dublin, CA, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice. We're excited about you because you have... 1+ year of service work experience Curiosity and an inclination for all things mechanical and repair Strong communication and documentation skills Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus Experience with JIRA, MaintainX, and other service tools and systems is a major plus Valid U.S. drivers license required and a successful completion of MVR required
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