Sales Support Manager

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Job Description To manage, develop, and maintain excellent working relationships with the F&I business managers, TFS sales team via the Sales Support Team leaders. To Manage the Sales Support Team Leaders with all deal on boarding queries from the Toyota F&I managers, monitoring the performance and processes, assisting the Sales Support team leaders when required and escalating any concerns / recommendations to the TFS departmental Manager if appropriate. Hello Future Home Loans Sales Support Manager Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. The Sales Support Manager will be accountable for leading and optimising the Home Loans sales support function, driving excellence across all operational and customer support activities. This role supports the growth of Home Loans private and government schemes business, as well as pension backed home loans by ensuring seamless sales enablement, effective stakeholder collaboration, and exceptional customer experience. The incumbent will oversee customer query and complaints management, ensuring timely and effective resolution, while leading customer retention initiatives and maintaining strong compliance and risk standards within the sales support environment. In addition, the role will drive key projects and continuous improvement initiatives to support business growth and innovation. Are you someone who can: Drive HL and PBHL advances growth through effective sales support strategies and operational excellence Lead the sales support function, ensuring efficient processes and high service delivery standards Manage and resolve MLS customer queries and complaints within agreed turnaround times Drive customer retention initiatives and enhance overall customer experience Ensure adherence to compliance, governance, and risk KPIs in the sales support environment Build and maintain strong stakeholder relationships across internal and external partners Lead, develop, and manage team performance to deliver on business objectives Initiate and deliver projects and strategic initiatives aligned to the Home Loans growth agenda Support financial literacy (FinLit) initiatives where required Champion continuous improvement, innovation, and system enhancements Inspire, lead, and develop a high-performing team You will be an ideal candidate if you: Hold a relevant degree in a related field of finance, administration or operations. Have 7-10 years of experience in management. (Previous experience with management of large teams would be an advantage) Have solid knowledge of home loans products and service solutions Are well-versed in financial industry standards Understand how to leverage digitization and technology to address business needs Are an energetic self-starter with strong problem-solving skills and the ability to Manage tasks and meet deadlines Have project management experience - an added advantage You will have access to: Opportunities to network and collaborate Challenging Working environment Opportunities to innovate We can be a match if you are: Always doing the right thing - Fight for ethical conduct and transparency, both inside and outside the organisation Curious - Believe in insight, creativity, and its power to unlock value Deeply Invested - Take initiative and lead in your own right Valuing Differences - Be inclusive, gracious, humble, and respectful Building Trust, not Territory - Create a culture of collaboration and shared success Courageous - Speak up, challenge constructively, and contribute to a culture of bravery Are you interested to take the step? We look forward to engaging with you further. Apply now! Closing Date: 29 June 2026 *All applications must be done via the Group's application portal. To access the portal, click on the link below. https://www.firstrandjobs.mobi/ #post #FNB #LI-MS1 All appointments will be made in line with FirstRand Groups s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/06/26 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In ord

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