Team Manager- Logistics OTC cash application process

About the role

Lead end-to-end Order-to-Cash (O2C) operations with a strong focus on Cash Application, Collections, Accounts Receivable (AR) Management, and Financial Governance. Drive cash flow optimization, reduce Days Sales Outstanding (DSO), and deliver operational excellence through P&L ownership, process transformation, and digital initiatives. Cash Application Oversee payment posting, remittance matching, and account reconciliation activities. Manage unapplied cash, short payments, deductions, and payment discrepancies. Govern payment processing across Lockbox, ACH, Wire Transfers, and Cheque transactions. Collections & AR Management Own aging management and collection strategies to improve cash realization. Drive customer follow-ups, Promise-to-Pay (PTP) tracking, and DSO improvement initiatives. Manage customer escalations and dispute resolution impacting collections and cash flow. P&L Management Own O2C P&L performance, ensuring revenue realization and cost optimization. Identify revenue leakage opportunities and implement corrective actions to improve margins. Monitor financial performance and drive profitability improvements. Budgeting & Forecasting Lead annual budgeting and periodic cash flow forecasting activities. Analyze collection trends and assess their impact on working capital. Provide financial insights and recommendations to support business decisions. Transformation & Digital Initiatives Drive continuous process improvements, standardization, and operational excellence. Implement AI, RPA, and automation solutions to improve efficiency and productivity. Leverage advanced analytics and reporting tools to deliver actionable business insights. Team Management Lead and develop large operational teams (60+ members). Ensure achievement of KPIs, SLAs, and performance targets. Drive employee engagement, capability building, and succession planning. Financial Control & KPI Management Ensure compliance with internal controls, policies, and audit requirements. Monitor and improve key metrics including: Days Sales Outstanding (DSO) Aging Accounts Receivable (AR) Collection Effectiveness Index (CEI) Unapplied Cash Maintain strong governance and risk management practices. Stakeholder Management Partner with senior leadership, customers, and cross-functional teams to achieve business objectives. Resolve complex operational and financial issues impacting the O2C cycle. Drive collaboration to improve cash flow, customer experience, and operational effectiveness.

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Company Intel

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