Senior HR Operations Specialist

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At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio's cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats-including unstructured data-in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world's largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary: As a Senior HR Operations Specialist at Reltio, you will support the efforts of the Manager, Global HR Shared Services leader to drive operational excellence across the full employee lifecycle by leading HR process improvements, optimizing systems, and ensuring the successful delivery of HR programs. In this role, you will serve as a trusted partner to the Manager, Global HR Shared Services leader, HR colleagues, and all staff, helping to scale our operations thoughtfully and with an employee-centric mindset. You'll bring strong process thinking, systems expertise, and a bias for action to create solutions that are efficient, compliant, and future-ready. This is a key role for someone ready to expand their influence, lead cross-functional efforts, and contribute to building an HR operational infrastructure that supports Reltio's ongoing global growth. Job Duties and Responsibilities: Lead end-to-end HR operational processes and employee lifecycle activities-including onboarding, offboarding, and compliance initiatives-while driving mid-sized projects such as system enhancements and program refreshes, with a focus on scalability, continuous improvement, and delivering a best-in-class employee experience. Respond to routine Tier 1/2 inquiries and manage Tier 3 escalations by diagnosing complex employee inquiries, collaborating cross-functionally (Legal, Payroll, IT, Finance) to resolve, and identifying root causes to prevent recurrence and propose resolutions. Partner with People Team Centers of Excellence (COEs) (Talent Acquisition, Compensation, HRBPs) to optimize operational handoffs and ensure seamless program execution. Own and evolve employee self-service capabilities (knowledge base, Tier 0 content) to empower employees and reduce manual transaction volume. Identify and document operational risks, ensuring internal controls, audit practices, and compliance obligations are upheld. Support process documentation management, maintaining clear, current SOPs and workflow documentation across the HR Shared Services Team. Mentor and provide informal leadership to junior team members and promote operational knowledge sharing. Actively contribute to the continuous improvement culture by identifying gaps, proposing solutions, and leading changes that enhance HR service delivery. Serve as the primary liaison with the Professional Employer Organization (PEO), managing day-to-day communications, resolving escalations, supporting audits, and collaborating on benefits renewals, plan design updates, and overall service delivery. Partner with the PEO to coordinate end-to-end LOA processes, including eligibility tracking, documentation, compliance with federal and state leave laws (e.g., FMLA, CFRA), employee communication, and timely return-to-work coordination. Maintain compliance with federal, state, and local regulations (e.g., ACA, ERISA, FMLA, ADA) by partnering with the PEO and internal stakeholders. Support audits, filings, and generate regular and ad hoc reports to meet internal and regulatory requirements. Conduct benefits orientation sessions, develop

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