Part-Time Customer Care & Operations Assistant

About the role

Brixx Derma is one of Singapore's fastest-growing beauty-tech brands, combining clinic-inspired skincare treatments with innovative at-home beauty devices. Having served thousands of customers across Singapore, we are looking for a highly organised and proactive individual to support our customer experience, warranty operations, and e-commerce administration as we continue to scale. This role is ideal for someone who enjoys problem-solving, process improvement, customer service, and using AI tools to work smarter. What You'll Be Responsible For Customer Care & Support Respond to customer enquiries across TikTok Shop, Shopee, Shopify, email and social media platforms. Maintain response times within 24 working hours. Assist customers with order tracking, delivery issues, product questions and warranty enquiries. Handle customer concerns professionally while representing the Brixx Derma brand. Warranty & Returns Management Manage the warranty support inbox and maintain accurate case records. Verify customer orders and warranty eligibility. Coordinate warranty claims, exchanges and returns. Label, document and track returned devices for internal assessment. Liaise with customers on claim outcomes and resolutions. Maintain organised warranty records and reporting. Operations & Logistics Conduct weekly warehouse visits to inspect returned devices and verify warranty cases. Coordinate replacement shipments and customer returns. Ensure warranty inventory is accurately tracked. Work with internal teams to ensure smooth resolution of customer cases. Process Improvement & AI Identify repetitive tasks and suggest ways to streamline operations. Assist in creating and improving SOPs for customer service and warranty workflows. Use AI tools such as ChatGPT to improve response quality and operational efficiency. Help build a scalable customer support system as the company grows. E-Commerce Administration Assist with platform operations on TikTok Shop, Shopee and Shopify. Register products for platform campaigns and promotional events. Monitor customer feedback and identify recurring issues. Support administrative tasks related to e-commerce operations. We're Looking For Someone Who Is Highly organised and detail-oriented. Strong in written English communication. Comfortable dealing with customers professionally. Proactive and able to solve problems independently. Tech-savvy and willing to learn new systems quickly. Familiar with AI tools such as ChatGPT (preferred). Able to follow SOPs while also suggesting improvements. Reliable and responsive. Bonus Points If You Have Customer service experience. E-commerce experience (TikTok Shop, Shopee or Shopify). Administrative or operations experience. Experience creating SOPs or improving workflows. Experience using AI tools to automate or streamline work. Working Arrangement Hybrid and flexible working arrangement Approximately 6-7 hours per week Minimum commitment of 6 months Training and SOPs provided Weekly check-ins with management Suitable for: Polytechnic or university students Freelancers seeking flexible work Individuals looking to gain hands-on experience in e-commerce operations, customer experience, AI workflows and business operations Growth Opportunity This role can grow into a larger Operations Executive position as Brixx Derma expands. Candidates who demonstrate initiative and strong performance may be given additional responsibilities in operations, customer experience management, AI implementation and process optimisation.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at BRIXX DERMA LLP? Share your experience