CIO Asia & Service Excellence Director

Responsibilities

• Infrastructure & Hosting Leadership (regionalscope)
• o Ensureend-to-end responsibility for infrastructure and hosting across Asia, India andMEKSA
• o Managedatacenters, private/public cloud and hybrid environments
• o Ensurecapacity, availability, resilience and disaster recovery readiness
• o Define andexecute dataroom reduction strategy
• o OverseeManufacturing IT for plants and industrial sites
• o Lead regionalinfrastructure projects (Active Directory, Cloud migration, cybersecurity,hosting transformations)
• Business Partner Lead for Asia region
• o Act as main pointof contact (SPOC) for Regional requirements of the different Asia countries
• o Ensure a realbusiness partner to the regional COO on local IS/IT related topics and supportclose alignment with DGDI IS/IT strategy
• o Align ITpriorities with regional operational and business needs
• o Supportdecision-making on IT-related trade-offs and priorities
• Budget & cost management
• o Consolidateinfrastructure and hosting budgets at regional level
• o Drive cost optimizationinitiatives across environments and services
• o Ensurefinancial alignment with Group and regional priorities
• Service Management practices deployment& performance for IS/IT Group and region
• o Design and deployservice management practices and ensure their consistent execution (Incident, Problem, Change, CMDB,Service Catalogue, Service Modelling, software asset management...)
• o Drivecontinuous improvement of service delivery practices and performance
• o Drive serviceperformance (availability, reliability, operational KPIs)
• o Ensurealignment across Asia, India and MEKSA
• Nearshore development (Indonesia) &Run operating models
• o Lead thedevelopment of IS/IT nearshore capabilities in Indonesia
• § Build a scalablenearshore / IMS capability supporting IS/IT applications
• § Promote nearshoremodel to Group stakeholders (24/7 capabilities, cost efficiency)
• § Develop tools andoperating models to ensure team transversality
• § Further developadditional services, e.g. Engineering support services for Asia
• Global Chapter Lead Run & Support
• o Leverage fullmastery of Run & Support skillsets to structure delivery capabilities
• o Ensure theright competencies, roles and maturity levels across teams
• o Supportcapability development aligned with IS/IT standards
• Profile & experience
• o 10-15+ yearsof experience in IT service management and operations
• o Provenexperience in large-scale infrastructure and offshore IT service deliveryenvironments
• o Strongexpertise in IT Service Management processes
• o Experience incomplex transformation programs (Offshoring, Cloud)
• o Experience ininternational and multicultural environments
• o Strong abilityto operate at both strategic and operational levels
• Key Success Factors
• o Ability to understandoverall business stakes and connect infrastructure, service delivery andbusiness priorities
• o Capability toscale delivery while maintaining consistency and performance
• o Strongownership of both operational execution and service standard
• o Effectivecross-regional and cross-functional collaboration

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