Staff Product Manager - Kiosk Hardware

About the role

We are hiring a Staff Product Manager to own the hardware platform at our kiosks - the physical machine that collects upwards of 20k phones a day. This is a senior individual contributor role reporting to the Senior Director of Product, accountable for the next generation of our kiosk and for the reliability, cost, and capability of the fleet we operate today. You will work cross functionally with engineering, operations, and third-party design and manufacturing partners to bring the next kiosk to life and keep our current fleet performing at its best.

Responsibilities

• The end-to-end product roadmap for the kiosk hardware platform .
• The product definition for the next-generation kiosk: the requirements, tradeoffs, and decisions that determine what we build.
• The relationship with our third-party design and manufacturing partner - translating business needs into requirements, holding them to a gated development process, and protecting cost, schedule, quality, and our IP.
• Firmware requirements and the hardware/software interface - the device's hardware abstraction layer (HAL), the contract that lets the machine and the on-screen experience evolve independently.
• Fleet reliability and serviceability as designed-in product properties - owning the loop from field data to design intervention.
• Hardware quality metrics, and the business case for hardware investment.
• Own the product requirements and specification for the next-gen kiosk, grounded in customer, operational, and business needs. This includes ensuring our direction is guided through consumer testing and substantiation.
• Work closely with Hardware engineering and PMO to drive the design and manufacturing partner through a gated development process (concept → EVT → DVT → PVT → mass production), with clear exit criteria at each gate.
• Own the reliability loop: partner with operations to source and interpret field-failure data, attribute root cause to design where it belongs, and partner with hardware engineering to define and validate the fix - then carry those learnings forward into the next-gen design.
• Set firmware requirements with engineering - especially diagnostics/telemetry and over-the-air updateability, so we can improve the fleet without a field visit.
• Define and monitor quality metrics; make build-vs-modify and make-vs-buy calls with data.
• Partner with software, ensuring problems are articulated with data and justify the investment in requested experience changes to the existing fleet.
• Be a master of saying no, with clear articulation and data that backs the reasoning.
• Travel to the field, the design firm, and the manufacturing site as the program requires.

Requirements

• 8+ years of product management, including ownership of physical or hardware products.
• Has personally taken a hardware product from concept through mass production, including the EVT/DVT/PVT validation gates.
• Experience working client-side with external industrial-design firms and/or contract manufacturers - owning the relationship and the requirements.
• Comfortable across mechanical, electrical, and embedded/firmware domains; experience owning firmware requirements and a hardware/software interface makes you more interesting.
• Strong commercial and analytical judgment - can build a cost/reliability business case and defend a tradeoff with data.
• Experience with connected or field-deployed hardware (IoT, kiosks, vending, robotics, EV charging, ATMs) is a plus.
• What Success Looks Like
• A next-gen kiosk program moving through its gates on a credible schedule, with requirements, cost, and quality owned and visible - not discovered late.
• The design and manufacturing partner held to clear exit criteria, giving leadership real go/no-go decision points.
• A current fleet on a managed reliability-and-cost roadmap, with field learnings feeding the next design.
• Hardware decisions made on clear product and business merit, with tradeoffs articulated - fluent ability

Additional Information

Company Overview (Who are we? Why should you join us?) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors

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