Workplace Front Desk Coordinator

Responsibilities

• Own the front desk experience end to end, serving as the primary point of contact for employees, guests, vendors, and contractors while upholding workplace security protocols consistently
• Monitor and escalate unauthorized access attempts, tailgating, suspicious activity, and workplace safety concerns, taking initiative to address issues within your scope before escalating when needed
• Manage daily office operations including supply procurement, mail distribution, badge administration, meeting room readiness, and workplace organization, proactively identifying gaps and resolving them
• Coordinate logistics for onsite events, team gatherings, and workplace initiatives, including scheduling, vendor communication, and post-event follow-through
• Respond to employee workplace requests with urgency and professionalism, tracking open items, maintaining accurate records, and closing the loop with employees on resolution
• Apply AI tools to draft workplace communications, synthesize incoming requests, and streamline administrative workflows, iterating on outputs to ensure accuracy and appropriate tone before distribution
• Surface patterns in recurring requests or operational friction to teammates and the broader Workplace team, contributing ideas for process improvement
• What It Takes to Catch Our Eye:
• Demonstrated experience in front desk, workplace, hospitality, administrative, or customer-facing operations, with the ability to manage your workload independently across competing priorities
• Strong organizational and follow-through skills, with a track record of keeping operations running smoothly and catching issues before they escalate
• Clear, professional written and verbal communication skills with a collaborative approach and the composure to handle urgent or sensitive situations with good judgment
• Comfort adopting and optimizing workplace technologies, collaboration tools, and AI-assisted workflows, including the habit of reviewing and refining AI-generated outputs before use
• A proactive, curious mindset with a genuine interest in improving processes, supporting teammates, and contributing to a workplace experience that employees notice and appreciate
• Come change how the world works.

Benefits

Additional Information

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . As a Front Desk Coordinator on Upwork's Workplace Team, you will own the day-to-day experience at the front of house, ensuring every employee, visitor, and partner encounters a welcoming, organized, and professionally managed environment. This is a full-time, onsite role requiring daily presence at our headquarters, Monday through Friday. You will work with moderate independence across Workplace, Admin, IT, Security, and cross-functional teams, proactively identifying and resolving operational issues before they affect the employee experience. If you take pride in running a tight operation, communicating clearly across stakeholders, and continuously improving the systems and processes you own, this role is a strong fit.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at upwork? Share your experience