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Client Services Representative

External
proskill logoProskill · Anthem, AZ
Full-timeOn-site2w ago
ExcelPhoenix
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Responsibilities

  • Manage inbound calls for service scheduling.
  • Coordinate appointments for maintenance, repairs, and equipment replacement.
  • Respond to email and web portal inquiries for scheduling requests.
  • Conduct outbound calls to existing clients for follow-ups and scheduling.
  • Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
  • Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.
  • Required Skills & Qualifications:
  • Bilingual in Spanish (preferred but not required).
  • Strong commitment to superior customer service.
  • Excellent phone etiquette and interpersonal skills.
  • Outstanding written and verbal communication abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Sound judgment and problem-solving skills with a calm, professional approach.
  • Proficiency in Microsoft Word, Outlook, and Excel.
  • Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
  • Previous experience handling high call volumes in a dynamic environment.
  • Successful completion of pre-employment drug screening and background check.

Benefits

Competitive pay and great work environmentOpportunities for career growth and continued trainingCompetitive pay with bonus and commission opportunitiesComprehensive benefits - Medical, Dental, Vision insurance401K retirement plan with partial company matchCompany-provided iPhone and iPadLife insurance coveragePaid vacation and holidaysCompany eventsWork Environment:Apply today!#PROPay Range$19 - $23 USDAbout ProSkill Services:Privacy PolicyDental insuranceVision insurance401(k)Paid time offPerformance bonus

Additional Information

ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional. Position Overview: The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

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