Executive Director, Life

Benefits

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Key Focus This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years. Descriptor - Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations - Accountable for the business plan - Integrates delivery and metrics across the people, process, finance and customer dimensions of the business - Ensures that a comprehensive information management strategy is in place - Ensures the realization of high performance individuals and teams - Ensures effective resourcing of department and constant service delivery - Develops and implements a cost effective data strategy - Restructures Technology services when needed - Provides vision, direction and leadership to IT resources and structures. - Accountable for Facilities - Liaises with banks for collections and payments Key Result Areas Operational Efficiency - Implements a cost-effective client service and data strategy. - Sets direction for the Business. - Takes accountability for the business plan. - Integrates delivery and metrics across the people, process, finance and client dimensions. - Delivers on strategic projects as requested. - Provides vision, direction and leadership to IT resources and structures. Information Management - Restructures Technology service when needed. - Ensures that a comprehensive information strategy is in place. Budget Control - Manages overall expenses, including cost reductions. Service Delivery Management - Implements strategies and initiatives to increase service delivery. - Drives operational excellence throughout area of supervision. - Defines and implements best operating practice in client services. - Defines performance parameters (including balanced scorecard) and measurements for area under supervision. Team Effectiveness: - Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year. - Accountable for others' time, task and output quality, for periods of up to 1 year. - Balances own priorities with directing and motivating others. - Plans and assigns work over the applicable period. - Guides and directs staff to achieve operational excellence standards. - Creates a climate for optimal performance. - Manages performance. - Selects potential staff to sustain customer/client service delivery. - First degree and other professional qualification is mandatory - 20-25 years' work experience in relevant role only qualified candidates will be contacted

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Company Intel

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