Analytics Lead AL2

Responsibilities

• Lead a team of 2-3 analysts: coaching, performance, prioritisation, and raising the bar for analytical quality and influence.
• Set the analytics direction for TLDR and Spend Economics: define success metrics, build measurement plans, and ensure the pod has clear insights to guide product/ops/risk decisions.
• Drive Spend retention insight and action (hands-on as needed): quantify retention drivers, identify levers, and evaluate impact of changes across the dispute/risk journey.
• monitoring, and insights to support decision-making and prioritisation.
• Partner closely with Product, Risk, Ops, and Eng: turn ambiguous problems into clear recommendations, trade-offs, and execution plans.
• Improve analytics foundations: metric definitions, documentation, dashboards, and scalable reporting/monitoring.
• What success looks like
• TLDR and Spend Economics have clear, trusted metrics and regular insight loops.
• A measurable pipeline of initiatives improving dispute outcomes / risk effectiveness while managing customer experience trade-offs.
• A clear view of Spend retention (where it's lost, why, and what we can change), with validated levers and impact tracking.
• The team operates with increasing autonomy and consistently ships high-quality analysis.

Additional Information

We're hiring an Analyst Lead 2 in Singapore to lead analytics for the Transaction Lifecycle Dispute & Risk (TLDR) Pod and also own analytics for Spend Economics (outside of TLDR). You'll manage 2-3 analysts and are expected to stay hands-on with selective IC work-especially to deepen our understanding of Spend retention and identify the levers that move it.

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