Sales & Operations Executive, Retail

Responsibilities

• You will play a key role in ensuring smooth day-to-day operations while driving sales growth across multiple channels:
• Sales & Operations
• Support daily retail operations and ensure seamless business execution
• Coordinate across outlets, warehouse, customer service, and partners
• O2O & Digital Platforms
• Manage online platforms (e.g. Grab, Foodpanda)
• Ensure accurate product listings, pricing, promotions, and order fulfilment
• Outlet Support
• Work closely with store teams to resolve operational issues
• Monitor stock availability and customer concerns
• Inventory Management
• Track inventory levels across outlets and online channels
• Coordinate replenishment and resolve discrepancies
• Promotions & Campaigns
• Execute marketing campaigns and in-store promotions
• Track performance and provide insights for improvement
• Modern Trade
• Manage operations with key accounts (e.g. Cold Storage, 7-Eleven)
• Coordinate with buyers and internal teams for smooth distribution
• Pricing & Product Management
• Maintain accurate pricing across all channels
• Support SKU listing, product setup, and updates
• Reporting & Analysis
• Prepare sales and operational reports
• Analyse trends to identify growth opportunities

Requirements

• ✔️ Minimum 5 years of experience in Sales & Operations (Retail / FMCG preferred)
• ✔️ Hands-on experience with O2O platforms (Grab, Foodpanda is a plus)
• ✔️ Exposure to Modern Trade accounts is advantageous
• ✔️ Strong skills in Excel & PowerPoint (Power BI / SAP is a bonus)
• ✔️ Highly organised with strong problem-solving abilities
• ✔️ A proactive, results-driven team player who can work independently

Additional Information

Grow your career in a dynamic retail & FMCG environment! We are looking for a driven and hands-on Sales & Operations Executive to support our growing retail, O2O, and Modern Trade channels. If you enjoy working in a fast-paced environment and making a direct impact on business performance, we'd love to hear from you.

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