Agent Engagement Manager

About the role

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations-from kickoff through go-live and adoption-ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up. Why Join FurtherAI? High Impact: Own the customer journey from signed contract to successful deployment and beyond. Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company. Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

Responsibilities

• Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
• Lead kickoff calls and workshops with customer stakeholders across business and technical teams
• Develop project plans, manage timelines, and keep implementations on track against customer milestones
• Partner with engineering to scope integrations and troubleshoot technical issues
• Drive adoption by building training programs, identifying champions, and helping customers change how they work
• Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
• Surface expansion opportunities and hand off to sales for upsell/cross-sell
• Translate customer feedback into product insights and advocate for customer needs with the product team
• Build and codify delivery best practices-playbooks, templates, and documentation that reduce onboarding time for future hires
• Core Requirements
• Willing and able to work 5 days per week in-person in San Francisco or NYC
• Comfortable with ambiguity, long hours, and a fast-paced startup environment
• Demonstrated hunger and growth mindset
• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
• Strong project management skills-capable of driving complex engagements with multiple stakeholders and competing priorities
• Excellent presentation skills-can command a room with executives and build credibility quickly
• Comfortable handling objections and navigating customer resistance
• MBB consulting background (McKinsey, BCG, Bain)
• Ideal Qualifications
• Insurance industry experience
• Experience implementing SaaS or AI products for enterprise customers
• Technical fluency-comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
• Experience with change management and driving user adoption at scale
• Prior experience at a startup or high-growth company where you built processes from scratch
• If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.
• You can look forward to the following benefits:
• Fully covered, best-in-class health, dental, and vision benefits
• Competitive Compensation & meaningful stock options
• Unlimited PTO
• Outstanding in-office culture in the heart of San Francisco
• Lunch and dinner onsite
• Team events, such as happy hours and off-sites
• Commuter benefits
• Company 401(k)

Benefits

Additional Information

Agent Engagement Manager

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