Operational Resilience Manager

Responsibilities

• Produce high-quality Operational Resilience reporting, building and maintaining clear, automated dashboards, showing resilience related oversight. Translate data into clear, actionable insights for senior stakeholders and committees.
• Proactively perform deep-dive analysis into incidents, control failures and external risks to identify root causes, systemic control weaknesses, and emerging risks that could impact Shawbrook.
• Support the development of forward-looking metrics and indicators to enhance resilience monitoring. Identify opportunities to automate, streamline, and enhance reporting and data processes.
• Implement and monitor data quality controls, validation processes, and reconciliation checks, supporting audit and regulatory requirements. Challenge and validate data inputs from across the business, ensuring accuracy, completeness, and consistency
• Lead operational resilience embedding activities with business area Operational Resilience Champions to empower key stakeholders through building an awareness and sustainable training programme.
• Day to day involvement in Incident Management including but not limited to; monitoring Incident Teams Channels as well as helping to facilitate high priority incident management calls, updates, documentation, root cause analysis and lessons learnt sessions.
• Take ownership for Crisis Communication processes and testing, as well as the xMatters system, relationship and contract management ensuring the service meets the Bank's expectations as well as system data accuracy, structure and user guides are up to date.
• Monitor Operational Resilience related actions and issues in the Bank GRC Tool closure including validation of closure evidence.

Requirements

• Experience in risk management principles, specific operational resilience experience preferred but not essential.
• Experience using generative AI tools (e.g. ChatGPT, Microsoft Copilot) to improve efficiency in analysis, reporting, documentation, and operational processes, while applying appropriate governance, confidentiality, and data handling controls.
• Proficient in using MS Excel to support AI analysis.
• Experience in presenting to, and training, colleagues and management.
• Ability to challenge data constructively and drive improvements in data integrity.
• Education/Professional Qualifications
• Shawbrook is committed to providing opportunities to all candidates and understand that not all candidates may possess a qualification or education aligned to the role. We will assess each candidate on their individual experience and skills, and not solely on level of education.
• Key Attributes
• Naturally inquisitive; asks "what does the data tell us and what does it mean?"
• Strong attention to detail with a commitment to data accuracy and integrity
• Proactive and structured in driving improvements and delivering outcomes
• Confident in engaging with stakeholders to challenge, influence, and support
• Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and y

Benefits

Additional Information

Shawbrook Operational Resilience delivers confidence to our customers, staff, shareholders and regulators that our services are resilient to disruption and are compliant with the Financial Conduct Authority (FCA) and Prudential Regulatory Authority (PRA) regulatory objectives. Following successful delivery of key regulatory milestones, Shawbrook is now focused on embedding, enhancing, and continuously improving Operational Resilience capabilities across the organisation. This role plays a critical part in advancing the transition of Operational Resilience into a sustainable, data-driven, business-as-usual capability. The Operational Resilience Manager requires a practical and creative approach to deliver this, including but not limited to; responsibility for resilience data analysis, operational resilience embedding, supporting incident management activities, as well as ownership and development of governance, documentation, and reporting activities. The successful candidate will be expected to deliver these activities through the performance of existing processes and controls, implement new processes, review and challenge data and evidence provided, as well as apply a personal approach through regular senior stakeholder interaction and support. The candidate will act as a day-to-day focal point for tactical operational resilience queries and guidance for stakeholders and ensure proportionate governance is in place and adhered to, evidenced and ready for reporting through relevant working groups and committees.

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