Partner Operations Analyst

About the role

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. Samsara's partner ecosystem is a key growth driver for the company, spanning Insurance, Resale, Referral, Installation, Technology Integration, and Fleet Management Partners. As Partner Operations Analyst, you will play a critical role in the day-to-day operations and systems that power this ecosystem. You'll be the operational backbone for Samsara's Partner Portal, Deal Registration processes, partner data management, and program launch support. You'll work hands-on in our PRM platform and Salesforce to ensure partners and Partner Account Managers (PAMs) have the tools, data, and processes they need to succeed. This is a high-impact role for someone who thrives in a fast-paced environment, is meticulous about data and process quality, and wants to grow into a career in partner or channel operations. This role has strong growth potential within our Partner Programs team, and will be joining at a pivotal moment as we evolve our partner technology stack to the next stage. This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. You're a detail-obsessed operator: You take pride in clean data, documented processes, and systems that just work. Nothing slips through the cracks on your watch. You love learning new tools and systems: Whether it's a PRM platform, Salesforce, or a reporting tool you've never seen before, you pick it up fast and become the resident expert. You build genuine relationships with your stakeholders: You'll work closely with Partner Account Managers, internal teams, and sometimes directly with partners. You communicate clearly and earn trust. You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Serve as day-to-day administrator of Samsara's Partner Portal (PRM platform), managing content updates, page configuration, and user access Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners. Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement. Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role Hands-on experience with Salesforce (reporting, data management, basic configuration) Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members Meticulous atte

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